{"id":3399744,"url":"https://alion.io/job/flogas-customer-service-advisor-3","title":"Customer Service Advisor","company":{"id":2149292,"name":"Flogas","domain":"flogas.co.uk","url":"https://alion.io/company/flogas-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T13:58:07Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T20:12:43Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At Certas Energy we’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos - it is fundamental to good business performance, and integral to long-term business success.\nCustomer Service Administrator\nWarrington | Competitive Salary\nJoin our team and make a difference!\nAre you an organised, proactive individual with a passion for customer service? We’re looking for a Customer Service Administrator to join our busy Fuel Card Customer Service Team in Warrington.\nWorking in a fast-paced environment, you’ll support our Sales Teams and Management while delivering excellent service to our fuel card customers. You’ll play a key role in ensuring smooth day-to-day operations, providing essential administrative support and helping us deliver an outstanding customer experience.\nKey Responsibilities\nCustomer Service\nRespond to customer enquiries professionally and efficiently.\n\nHandle card orders, cancellations, invoice and transaction queries, credits and account requests.\n\nProvide customer reporting and general account support.\n\nEnsure customer needs are met with a courteous and timely approach.\n\nAdministration and Operational Support\nComplete administrative tasks accurately and within agreed service levels.\n\nSupport the Fuel Card Sales Team and Management with documentation and back-office duties.\n\nProduce reports as required and use IT systems in line with company policies.\n\nIdentify knowledge gaps and proactively seek solutions.\n\nHealth, Safety and Compliance\nPromote a positive health and safety culture.\n\nHelp maintain a safe working environment for colleagues, customers and visitors.\n\nIdentify and report potential risks, accidents and incidents.\n\nTeamwork and Performance\nBuild strong working relationships across the business.\n\nWork collaboratively to achieve departmental and business targets.\n\nManage priorities effectively and meet deadlines.\n\nTake ownership of your personal development and contribute positively to team success.\n\nWhat We’re Looking For\nWe’re looking for someone who has:\nExcellent communication and listening skills.\n\nStrong attention to detail and organisational skills.\n\nEffective time management and prioritisation abilities.\n\nA proactive, positive and solution-focused attitude.\n\nThe ability to work well under pressure and meet deadlines.\n\nConfidence using IT systems and handling administrative tasks.\n\nA team-player mentality, alongside the ability to work independently.\n\nA customer-first approach and a willingness to learn.\n\nWhat’s on Offer?\nCompetitive salary.\n\nThe opportunity to develop your customer service and administrative skills.\n\nA supportive, collaborative team environment.\n\nThe chance to make a real impact on customer satisfaction and business performance.\n\nInterested?\nIf you’re enthusiastic, customer-focused and ready for your next opportunity, we’d love to hear from you!\nApply today and take the next step in your career.\nCustomerServiceJobs /AdministratorJobs /WarringtonJobs /CustomerService\nDoing right by everyone\nPeople matter at Certas Energy. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Certas Energy.","description_format":"text","description_chars":3690,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fossil Fuels","Alternative Fuels"],"lifecycle":[{"event":"open","at":"2026-10-28T13:58:07Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.852,"p_room":1,"age_days":2,"expected_fill_days":17,"reasons":["conf:3","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/flogas-customer-service-advisor-3","json_url":"https://alion.io/job/flogas-customer-service-advisor-3.json","meta":{"generated_at":"2026-10-31T22:01:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34346,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2149292},"rest":"https://alion.io/mcp/rest/get_company?id=2149292"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflogas-customer-service-advisor-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflogas-customer-service-advisor-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflogas-customer-service-advisor-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flogas-customer-service-advisor-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflogas-customer-service-advisor-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3399744}},{"tool":"search_jobs","arguments":{"company":"flogas.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3399744},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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