{"id":3970404,"url":"https://alion.io/job/flogas-customer-services-account-manager","title":"Customer Services Account Manager","company":{"id":2149292,"name":"Flogas","domain":"flogas.co.uk","url":"https://alion.io/company/flogas-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norwich, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-09T15:50:17Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T15:50:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At SNAP, we're redefining mobility services through technology. Our digital platform connects fleets, truck drivers and service partners across Europe, providing seamless access to parking, washing, tolling, fuel and other essential services. By combining innovation, data and customer-focused solutions, we're helping transform the transport industry while creating exciting opportunities for our people to grow and develop their careers.\nJoin the UK's leading smart payments network for the haulage industry\nSNAP Account is a market-leading and innovative business, providing smart payment solutions to the haulage industry across the UK and Europe. Having established a strong position as the UK's leading provider in our sector, we're continuing to expand our offering and grow our customer base across international markets.\nWe're now looking for a Customer Service & Account Manager to join our growing team in Norfolk. This is an exciting opportunity for someone who is passionate about delivering outstanding customer service, building long-term relationships and supporting customers throughout their journey with SNAP.\nWhilst this isn't a traditional sales role, you'll have the opportunity to identify customer needs, promote additional services and contribute to the continued growth of the business.\nWhat you'll be doing\nAs a Customer Service & Account Manager, you'll be responsible for providing exceptional support to customers whilst managing and developing customer relationships across our fleet, driver and network partner customer base.\nKey responsibilities include:\nManaging inbound and outbound customer enquiries, providing advice and guidance on SNAP products and services.\nSupporting prospective customers through the registration and onboarding process.\nTaking ownership of new fleet customer leads and managing them through consultation, account setup and activation.\nBuilding strong relationships with new and existing customers to maximise engagement and retention.\nIdentifying opportunities to introduce customers to additional SNAP services where appropriate.\nWorking closely with internal teams, including Credit Control, to ensure accounts are established accurately and efficiently.\nConducting proactive account management calls to support customer growth and service uptake.\nMaintaining accurate customer records and ensuring key account information remains up to date.\nSupporting Truck Parks and Truck Wash partners to ensure high service standards are consistently delivered.\nDelivering against team objectives, KPIs and margin growth targets.\nProviding administrative support to ensure a seamless customer experience at every stage.\nWhat we're looking for\nWe're looking for a positive, proactive and customer-focused individual who enjoys building relationships and delivering excellent service in a fast-paced environment.\nEssential Skills & Experience\nPrevious experience within a customer service, account management or customer support role.\nExcellent communication and relationship-building skills.\nA strong customer-first approach with a passion for delivering exceptional service.\nAbility to build effective relationships with both internal and external stakeholders.\nStrong organisational skills and attention to detail.\nExperience using Microsoft Office applications including Outlook, Word and Excel.\nAbility to manage multiple priorities in a busy environment.\nA proactive approach with the confidence to take ownership of customer requirements.\nA collaborative mindset and willingness to support wider team objectives.\nDesirable Skills & Experience\nExperience managing customer accounts within a service-led environment.\nExperience identifying opportunities to promote additional products or services.\nKnowledge of the transport, logistics or haulage industry.\nAbility to speak Hungarian or Bulgarian, alongside fluent written and spoken English.\nAt SNAP, we believe diverse perspectives drive innovation and success. We are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to achieve their potential. 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