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Our mission is to make LATAM the world's premier hub for growth and excellence.\n🏢 About our ClientA U.S.-based digital marketing agency serving a portfolio of growth-focused clients across paid media, content, and creative. The team operates with a partnership mindset: accounts are not just managed, they're grown. The agency is scaling its client experience function and is looking for a CSM who can own relationships end to end.\n📝 Short DescriptionYou will be the client's champion inside the agency. You'll own the relationship, keep delivery aligned with what was promised, translate performance data into clear narratives, and turn healthy accounts into long-term partnerships. This role sits at the intersection of relationship management, delivery oversight, and revenue retention.\n🌎 Location: 100% Remote (LATAM only)\n🗣 Language Requirements:Professional English (C1+) — clarity, confidence, and professionalism are non-negotiable.\n⏰ Schedule: Full-time, aligned with US hours\n😀 Start Date: ASAP\n💰 Compensation & Benefits:\nRemote-first flexibility.\n\nWork from anywhere in LATAM.\n\n🎯 Responsibilities\nServe as the primary point of contact for assigned accounts, staying accessible and responsive across Slack, WhatsApp, SMS, phone, and Zoom.\n\nBuild trust-based relationships with client stakeholders and become the advisor they call first.\n\nLead client onboarding and project kickoff, confirming scope, timeline, deliverables, and success criteria before execution begins.\n\nPartner with the Project Manager to keep delivery on time, on scope, and aligned with client expectations.\n\nReview deliverables against client expectations before they go out and flag quality concerns with enough lead time to correct.\n\nOwn all client-facing communication of project status, milestones, and updates.\n\nMonitor and report on key metrics weekly, monthly, and quarterly, including leads, cost per lead, sales, ROI, and campaign performance.\n\nTranslate data into client-ready narratives: what the numbers mean and what comes next.\n\nIdentify underperforming areas and bring forward specific recommendations, not just observations.\n\nLead escalations with professionalism and urgency, arriving with context and a proposed resolution path.\n\nSpot natural upsell and cross-sell opportunities based on client goals and performance gaps, and build the internal case before Sales brings it to the client.\n\nDocument internal processes, workflows, and client playbooks to reduce tribal knowledge across the team.\n\nLeverage AI tools to improve efficiency in client communication, reporting, and day-to-day account management.\n\n✅ Qualifications\nPrevious experience at a marketing or digital agency, in a client-facing role.\n\nStrong command of digital marketing principles and terminology (paid media, content, creative, performance metrics). Training is available, but a solid foundation is required.\n\nProven track record owning client relationships end to end, from onboarding through retention.\n\nComfortable reading and interpreting campaign performance data and turning it into clear client narratives.\n\nExperience coordinating with internal delivery teams and project management tools (Teamwork is a plus).\n\nNative-level English, written and verbal.\n\nRetention-first mindset with commercial instinct for expansion opportunities.\n\nHighly organized, proactive, and comfortable holding both internal teams and clients accountable.\n\n📩 If you meet the experience outlined above, we'd love to hear from you. Please apply—our team is excited about your application and will be in touch as soon as possible.\nOriginally posted on Himalayas","description_format":"text","description_chars":3714,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"region"},{"name":"Brazil","iso":"BR","kind":"region"},{"name":"Colombia","iso":null,"kind":"region"},{"name":"Mexico","iso":"MX","kind":"region"},{"name":"Anguilla","iso":null,"kind":"region"},{"name":"Antigua and 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