{"id":3955335,"url":"https://alion.io/job/florence-bank-customer-service-representative","title":"Customer Service Representative","company":{"id":2110555,"name":"Florence Bank","domain":"florencebank.com","url":"https://alion.io/company/florencebank","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Florence, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T07:35:46Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T15:34:40Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Are you looking for an employer that provides 4+ weeks of PTO and benefits upon hire, focuses on advancement opportunities, and has an overall average employee tenure of a decade? With tuition reimbursement, wellness incentives, and a 401K plan with dollar-for-dollar match, Florence Bank has it all!\nAt Florence Bank, we offer:\nCompetitive salary\nGenerous paid time off\n12 paid holidays\nDynamic work culture\nFun work environment\nWeekly pay schedule\nMedical, dental, vision and life insurance upon hire\n401K plan with dollar-for-dollar match\nProfit sharing bonus after two full calendar years of employment\nRobust wellness program with monetary incentives\n$5,000 tuition reimbursement each calendar year\nWe are currently seeking candidates to join our exceptional team for the following position:\nJob Title: Customer Service Representative\nLocation: Main Office\nSalary Range: $20.81 to $28.61\n*Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.\nPosition Summary: Provides superior customer service to customers while placing an emphasis on relationship building.\nEssential Functions:\nConsistently provides superior professional service to internal and external customers.\nConsistently meet expectations of teamwork, punctuality, and regular, reliable attendance.\nOpens, maintains, and services deposit accounts and ancillary services. \nDemonstrates an understanding of trusts, POAs, and estates.\nProfessionally answers questions and resolves problems for customers and staff.\nPerforms a variety of customer service-related tasks, including, but not limited to redeeming US Savings Bonds, notarizing documents, and processing domestic/international wires. \nCreates awareness about products and services through needs exploration and rapport building. Makes referrals as appropriate. \nAssists in attaining branch sales goals by supporting and participating in branch campaigns. \nMay act as a safe deposit custodian by establishing and closing safe deposit contracts, processing payments, and providing box access. \nPossesses complete knowledge of teller functions to assist as a teller as needed.\nProvides support to all branches.\nOther Responsibilities: Assumes additional responsibilities as requested.\nEducation, Experience, and Skills Required :\nThe following skills, experience, or background are necessary (with or without accommodation) for this position.\nHigh school diploma or GED required; additional courses or CFT classes preferred.\nMinimum of two years of retail banking and/or Customer Service experience with demonstrated leadership and communication skills.\nStrong communication and interpersonal skills.\nStrong knowledge of current technology and ability to adapt to changing technology.\nDemonstrated commitment to customer service.\nPhysical Demands/Conditions Requirements :\nGeneral Office environment.\nUses computer keyboard for extended period (90%) to enter transactions or obtain account information and complete forms.\nExtensive use of telephone.\nStands or sits for an extended period (up to 7.5 hours per day).\nCounts cash/coin for an extended period (up to 6 hours per day).\nCarries bags of coin (up to 25 pounds).\nAbility to wear head set for extended period to communicate with drive-up customers. \nEquipment Used:\nGeneral office equipment.\nIn addition to being responsible for completing an accurate CTR, Customer Service Representatives and Lenders are responsible for properly identifying all bank customers in accordance with the bank’s Customer Identification Program.\nAll employees handling customer accounts and transactions have a duty to report apparent suspicious activity and OFAC matches to the BSA Officer and the Security Officer.\nFlorence Bank is an Equal Opportunity Employer. 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