{"id":3479519,"url":"https://alion.io/job/flosports-customer-service-representative-2","title":"Customer Service Representative","company":{"id":6734,"name":"FloSports","domain":"flosports.tv","url":"https://alion.io/company/flosports","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":289},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-29T18:24:44Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-02T07:55:05Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, from youth to professional levels. By bringing thousands of events and communities onto one platform, Flo creates scale where none previously existed, connecting passionate fans with the sports they love while giving athletes, organizers, and rights holders the tools to reach and engage a global audience.\nFlo streams more than 50,000 live events annually across sports, including motorsports, wrestling, hockey, track & field, cheer, jiu-jitsu, NCAA Division II and III athletics, and more. We’re looking for people who are passionate about sports, embody accountability, collaboration, curiosity, positivity, grit, and excellence, and are motivated to help grow and elevate the communities we serve.\nTHE ROLE:\nFloSports is seeking an enthusiastic and highly adaptive go-getter, that understands the true meaning of teamwork, to join our Customer Support team. This team removes obstacles and makes sure our sports-loving subscribers can easily watch and enjoy events across our wide range of dedicated sports channels. We are driven by the obsession to provide Varsity level customer support! We do this by listening to the subscriber, understanding their issues, and implementing knowledgeable solutions to ensure subscriber satisfaction. Our ideal teammate will be a creative problem solver that listens through frustrations to hear the real issue, provides consistent and quality service under pressure, and is always willing to go the extra mile to help out.\nOur hours are aligned with live sporting events which makes schedule flexibility very important to team success. All agents must be available to work weekends and extended hours as needed.\nRESPONSIBILITIES:\nProvide quick, confident, and friendly responses to all subscribers via email, chat and phone\n\nActively listen and ask relevant questions to understand and troubleshoot issues, determine root cause, and help find the right solution for the customer.\n\nBecome an expert on our products and services by completing training, effectively using resources and asking questions\n\nSuccessfully meet all agent metrics and contribute to the department’s quarterly goals\n\nMaintain and update customer accounts, subscriptions, and billing information per department policies\n\nServe as the voice of the customer and know when to escalate technical issues, outages and streaming quality concerns that affect the viewer experience\n\nContribute to the team and customer knowledge base\n\nPartner and collaborate with teammates to achieve individual and team goals\n\nActively participate in team discussions and share feedback on what is working, what is not working and new ideas.\n\nKNOWLEDGE, SKILLS & ABILITIES:\nExperience in HelpDesk or CRM databases\n\n1-2 years’ experience in customer service\n\n1-2 years in call center or phone support positions\n\nAbility to adapt quickly in a fast pace environment\n\nProficient in technical troubleshooting\n\nKnowledge of digital streaming services and devices such as Apple TV, iTunes, Roku, and/or FireTV\n\nAbility to work from home with access to a high speed internet router\n\nAbility to establish customer relationships in a fast-paced environment\n\nEnergetic and personable with the ability to convey patience and empathy\n\nPositive and professional attitude\n\nExcellent computer skills; knowledge of G-Suite with strong written and verbal communication skills\n\nTeam-player mentality with enthusiasm for exceeding individual goals\n\nMasterful problem-solving skills that include thinking outside of the box and customer advocacy\n\nFlexible schedule and ability to work nights, weekends and holidays\n\nBONUS :\nProficient in documenting sport statistics\n\nKnowledge of competitive Track & Field infrastructure\n\nOUR COMMITMENT TO DIVERSITY:\nFloSports exists to elevate the communities, athletes, and sports that have too often been overlooked. That mission starts with our own team. We believe that a diverse, inclusive workplace-one where different perspectives are sought out, heard, and valued-is essential to building a company that can truly serve the full spectrum of sports fans.\nWe are committed to creating a fair and equitable environment where people from all backgrounds can thrive. To help mitigate bias and expand opportunity, FloSports uses a blind recruiting process that supports more objective, inclusive hiring decisions. We’re intentional in our practices because we believe the best ideas and innovations come from teams that reflect the diversity of the world around us.\nOUR BENEFITS:\nRecognized two years in a row as a Top Workplace by the Austin-American Statesman\n\nAll-hands events hosted twice a year in beautiful Austin, Texas\n\nAnnual equity awards for all top performers\n\nCompetitive and comprehensive medical, dental and vision plans\n\nPeace of mind through company-paid short-term disability, long-term disability and life insurance\n\nGenerous 401(K) company match\n\nProgressive parental leave policies\n\nUnlimited paid time off\n\nHack-a-thons and a full calendar of team-building and social events\n\nFree laundry service for all positions that require travel\n\nCompany donation to youth teams and leagues that our employees coach\n\nStocked snack bar, catered lunch and breakfast tacos every week","description_format":"text","description_chars":5417,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports Media","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-10-29T19:47:08Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":147500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":36,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/flosports-customer-service-representative-2","json_url":"https://alion.io/job/flosports-customer-service-representative-2.json","meta":{"generated_at":"2026-11-02T10:54:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15121,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6734},"rest":"https://alion.io/mcp/rest/get_company?id=6734"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflosports-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflosports-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflosports-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flosports-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflosports-customer-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3479519}},{"tool":"search_jobs","arguments":{"company":"flosports.tv","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3479519},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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