{"id":3053286,"url":"https://alion.io/job/flosum-technical-enablement-documentation-lead","title":"Technical Enablement & Documentation Lead","company":{"id":6445,"name":"Flosum","domain":"flosum.com","url":"https://alion.io/company/flosum","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":141,"ghost_share":0,"stale_share":0.007,"repost_share":0,"time_to_fill_p50_days":122,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Serbia"],"countries":["RS"],"hiring_countries":["RS"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":130000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1427},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Apex","optional":true},{"name":"Copado","optional":true}],"status":"live","first_seen_at":"2026-10-22T02:41:21Z","employer_posted_date":null,"last_verified_at":"2026-10-22T02:41:21Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Description\nAbout Flosum\n\nFlosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform.\n\nRole Overview\nWe're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content.\n\nKey Responsibilities\n\nOwn, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules.\n\nBuild and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect).\n\nAnalyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content.\n\nPartner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume.\n\nCollaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar.\n\nWork with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs.\n\nEstablish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand.\n\nTrack content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs.\n\nRequirements\n\n5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem.\n\nHands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles.\n\nProven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring).\n\nStrong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps.\n\nExcellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance.\n\nExperience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar).\n\nPreferred Qualifications\n\nSalesforce Administrator or Platform Developer certification.\n\nPrior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.).\n\nBackground in instructional design or video-based learning production.\n\nWhat Success Looks Like in 12 Months\n\nDocumentation NPS and self-service deflection rates measurably improved.\n\nFlosum Certification Program launched with at least three role-based tracks and an active learner community.\n\nA repeatable feedback loop established between Support, Sales, and 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