{"id":1620420,"url":"https://alion.io/job/flow-control-group-customer-service-representative-3","title":"Customer Service Representative","company":{"id":3863684,"name":"Flow Control Group","domain":"flowcontrolgroup.com","url":"https://alion.io/company/flow-control-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":80,"open_postings":50,"ghost_share":0,"stale_share":0.82,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pewaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-24T04:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-06T20:07:01Z","board_verified":true,"closed_at":null,"days_open":196,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":196},"description":"General Description:\n\nThis role is for the Associate to join our Customer Service team, sharing the critical role of servicing our customers through the order entry, purchasing, expediting, and general service functions. The Associate will be responsible for the accurate and timely completion of these functions while being adept at working both independently and with team members.\nDuties and Responsibilities:\nResponsible for pre-sales quotes and entering customer orders. This may include the placement of vendor purchase orders if necessary.\nReviews and monitors each order to ensure timely product delivery.\nResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.\nManage large amounts of incoming emails and calls from customers and vendors.\nIdentify and assess customers' needs to achieve satisfaction.\nBuild sustainable relationships of trust through open and interactive communication.\nHandle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.\nFollow communication procedures, guidelines, and policies.\nSpecial projects as required.\n\nQualifications: \nBachelor’s degree is desired, not required.\nExperience in a customer service setting is a plus.\nStrong communication skills needed.","description_format":"text","description_chars":1454,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T20:42:57Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.098,"p_room":0.28,"age_days":196,"expected_fill_days":37,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/flow-control-group-customer-service-representative-3","json_url":"https://alion.io/job/flow-control-group-customer-service-representative-3.json","meta":{"generated_at":"2026-10-06T22:45:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3454,"day_limit":5000,"remaining_today":1546,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3863684},"rest":"https://alion.io/mcp/rest/get_company?id=3863684"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflow-control-group-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflow-control-group-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflow-control-group-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flow-control-group-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflow-control-group-customer-service-representative-3"}]}