{"id":1620163,"url":"https://alion.io/job/flow-control-group-help-desk-technician","title":"Help Desk Technician","company":{"id":3863684,"name":"Flow Control Group","domain":"flowcontrolgroup.com","url":"https://alion.io/company/flow-control-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":80,"open_postings":50,"ghost_share":0,"stale_share":0.82,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":298},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-09-04T04:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-06T20:07:01Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Position Summary:The Help Desk Technician is the first point of contact for all IT-related inquiries and issues. This role is crucial in providing excellent customer service and technical support to our internal customers. The ideal candidate will be a highly motivated, customer-focused individual with a strong desire to learn and contribute to a positive customer experience. This is an on-site position based in Charlotte, NC, requiring daily attendance.\nKey Responsibilities:\nProvide first-line technical support to end-customers via phone, tickets, and in-person for hardware, software, and network-related issues.\nLog, prioritize, and track all support requests in the IT Service Management (ITSM) system.\nDiagnose and resolve common technical problems, including password resets, software installations, printer issues, and basic network connectivity.\nEscalate complex or unresolved issues to Level 2 technicians or other appropriate IT teams with clear and detailed documentation.\nPerform basic troubleshooting of VoIP phones and other communication tools.\nGuide customers through self-help solutions and best practices for common IT issues.\nContribute to the creation and maintenance of knowledge base articles and support documentation.\nAdhere to IT policies, procedures, and security best practices.\nMaintain a high level of customer satisfaction through professional and courteous interactions.\nQualifications:\nHigh school diploma or GED required. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.\n0-2 years of experience in a help desk, technical support, or customer service role.\nBasic understanding of computer hardware components (desktops, laptops, printers).\nFamiliarity with Windows operating systems (Windows 10/11) and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).\nBasic knowledge of network concepts (TCP/IP, Wi-Fi).\nExcellent verbal and written communication skills.\nStrong problem-solving and analytical abilities.\nExceptional customer service skills with a patient and empathetic approach.\nAbility to work independently and as part of a team in a fast-paced environment.\nAbility to lift and move computer equipment up to 25 pounds.\nMust be able to work on-site in our Charlotte, NC office 5 days a week.\nPreferred Qualifications:\nCompTIA A+ certification or equivalent.\nExperience with an IT Service Management (ITSM) system (Manage Engine Service Desk Plus).\nFamiliarity with Active Directory for user and computer management.\nBasic understanding of mobile device support (iOS/Android).","description_format":"text","description_chars":2585,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T20:42:57Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.466,"p_room":0.6,"age_days":32,"expected_fill_days":37,"reasons":["conf:1","stale_co","velocity","win:late","crowd:junior,brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/flow-control-group-help-desk-technician","json_url":"https://alion.io/job/flow-control-group-help-desk-technician.json","meta":{"generated_at":"2026-10-06T22:44:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3388,"day_limit":5000,"remaining_today":1612,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3863684},"rest":"https://alion.io/mcp/rest/get_company?id=3863684"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflow-control-group-help-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflow-control-group-help-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflow-control-group-help-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flow-control-group-help-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflow-control-group-help-desk-technician"}]}