{"id":1620037,"url":"https://alion.io/job/flow-control-group-operations-coordinator","title":"Operations Coordinator","company":{"id":3863684,"name":"Flow Control Group","domain":"flowcontrolgroup.com","url":"https://alion.io/company/flow-control-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":80,"open_postings":50,"ghost_share":0,"stale_share":0.82,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Loves Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":83000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1375},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-22T04:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-06T20:07:01Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Summary\nThe Commercial Operations Coordinator supports the day-to-day flow of customer orders, supplier purchases, quoting, receiving, invoicing, and general office operations. This role serves as a key coordination point between customers, vendors, sales, warehouse, and finance to help ensure orders move accurately and efficiently from quote through fulfillment.\nThe ideal candidate is highly organized, responsive, comfortable managing multiple priorities, and able to take ownership of recurring operational tasks with minimal supervision.\n\nKey Responsibilities\nCustomer Service, Quoting & Order Management\nPrepare and coordinate industrial customer quotes, including routine pricing and order-related follow-up.\nServe as a primary point of contact for industrial customer service requests and day-to-day order questions.\nEnter customer orders accurately and support backlog management, order status updates, and internal follow-up.\nCoordinate customer onboarding and maintain required customer account information, documentation, and setup.\nProcess and coordinate RMAs, returns, and related customer/vendor follow-up.\nSupport customer pricing and terms administration in coordination with the broader team.\nPurchasing, Receiving & Vendor Coordination\nManage routine industrial purchasing activity and issue vendor purchase orders.\nCoordinate vendor onboarding and maintain vendor setup information and required documentation.\nSupport receiving and invoicing workflows, including matching incoming activity to orders and escalating discrepancies.\nProvide warehouse support as needed to help resolve order, receiving, or fulfillment issues.\nCoordinate office supply purchasing and other routine operational purchases.\nSupport shared purchasing responsibilities for lab automation activity when required.\nAdministrative, Compliance & Office Support\nOwn recurring general administrative support tasks that keep the office and commercial workflow moving.\nManage incoming and outgoing mail and route items to the appropriate team members.\nMaintain routine compliance documentation, forms, registrations, and administrative records as assigned.\nAssist with basic operational reporting, data entry, document organization, and follow-up items.\nCoordinate across sales, finance, warehouse, and operations to resolve routine issues and prevent tasks from falling through the cracks.\n\nQualifications & Skills\nPrior experience in customer service, order management, purchasing, sales support, office operations, or a related coordination role preferred.\nStrong attention to detail and ability to accurately manage quotes, orders, purchase orders, invoices, and customer/vendor records.\nClear written and verbal communication skills with a professional, service-oriented approach.\nAbility to manage multiple open items, prioritize effectively, and follow through without constant supervision.\nComfort working in ERP/accounting systems, Microsoft Excel, Outlook, and other business software.\nExperience in industrial distribution, manufacturing, automation, or a technical B2B environment is a plus.\n\nWhat Success Looks Like\nCustomer and vendor requests are acknowledged and resolved promptly.\nQuotes, orders, purchase orders, receiving, and invoicing move through the business accurately and on time.\nRoutine administrative and compliance responsibilities have clear ownership and do not require management follow-up.\nSales, warehouse, finance, and operations teams have a reliable point person for day-to-day commercial coordination.\n\nEducation/Experience\n3-5 years of experience in managing the operations of a small business\nBachelor's in finance or business, or comparable 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