{"id":2798791,"url":"https://alion.io/job/flow-dynamics-india-deputy-service-manager","title":"Deputy Service Manager","company":{"id":4442704,"name":"Flow Dynamics India","domain":"flowdynamicsindia.com","url":"https://alion.io/company/flow-dynamics-india","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ahmedabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":15000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6390},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-14T09:32:10Z","employer_posted_date":"2026-07-14","last_verified_at":"2026-10-20T17:24:16Z","board_verified":true,"closed_at":null,"days_open":98,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":97},"description":"Job Title: Deputy Service Manager\nReporting to: AGM- Projects\nExperience: 3-4 Years Field Experience: Water & Wastewater treatment industry/relevant industry\nJob Location: Ahmedabad/Gujarat\nEducational Qualification: BE/B.Tech/M.Tech/Environmental Engineer/ Chemical Engineer\nThe Deputy Service Manager is responsible for the successful handling of Operations and Maintenance (O&M) projects, ensuring the timely resolution of complaints, troubleshooting and training of operators. The role requires proactive communication with clients, continuous improvement of existing processes and ensuring the smooth execution of both preventive and breakdown maintenance tasks at various field locations.\nKey Responsibilities:\nHandling O&M Projects:\nManage and oversee the operations and maintenance (O&M) projects, ensuring all aspects of service delivery are met efficiently and in line with customer requirements.\nCoordinate with internal teams to ensure timely execution of O&M tasks across all field sites.\nComplaint Management and Downtime Resolution:\nRespond to client complaints and service issues in a timely and efficient manner, minimising downtime and ensuring quick resolution.\nEnsure that all complaints are logged, tracked and addressed within the defined service level agreements (SLAs).\nAnalyse recurring issues or complaints and work towards identifying root causes.\nImplement corrective actions and preventive measures to reduce the recurrence of the same complaints and improve overall service performance.\nAbsolute precision in monitoring downtime and response time strictly as per guidance.\nOperator Troubleshooting and Training:\nPerform troubleshooting activities to resolve technical issues faced by operators.\nProvide hands-on training to operators on the proper operation, maintenance and troubleshooting of equipment and systems, ensuring that they are well-equipped to handle day-to-day challenges.\nEvaluate Operator’s Performance, prepare their Job Descriptions (Level Wise), and communicate with them. \nIncreasing Operator’s Efficiency to ensure maximum Productivity.\nClient Communication and Feedback:\nMaintain open and effective communication with clients to understand their concerns, provide updates, and gather feedback on service quality.\nUse client feedback to improve service delivery, ensuring high levels of customer satisfaction.\nRelationship Building with each client to retain them & aim for long-term contracts.\nPreventive and Breakdown Maintenance:\nOversee and ensure proper execution of preventive maintenance tasks according to the maintenance schedule.\nEffectively manage breakdown maintenance, ensuring that issues are addressed quickly to minimise operational downtime.\nDelivering in and out of warranty obligations.\nRecord Keeping:\nMaintain accurate records of all preventive maintenance work conducted, ensuring detailed logs are updated regularly.\nDocument the work performed during breakdown maintenance and keep track of any modifications or repairs made.\nGross Margin Analysis for each site monthly, track profitability & take necessary action to augment it.\nManpower Handling:\nOversee and manage the field service team, ensuring adequate manpower allocation for service tasks.\nProvide guidance and direction to field operators, ensuring they adhere to safety standards and operational protocols.\nEnsure proper deployment of manpower to meet site-specific requirements and customer needs.\nEnsure that the Compliances are followed at all levels.\nEnsure that there is optimum job satisfaction at the Operators’ level.\nTeam and people management.\nHandling O&M Projects:\nSelf-Knowledge upgradation on Industrial effluent & large capacity STPs\nAct as a helping hand to the O&M Sales Team on the technicalities of Small, Medium & Large Size Plants.\nPush Existing contracts to convert into Fully Automatic STPs to reduce Manpower requirements.\nMaintain Statistical analysis on upcoming projects under commissioning & tap them for expanding O&M Business.\nImportantly, maximise the use of Software to reduce manual work.\nSkills and Qualifications:\nIn-depth knowledge of preventive and breakdown maintenance processes.\nStrong understanding of electrical systems, components, and safety standards.\nExperience in managing field teams and coordinating manpower for service delivery.\nAbility to handle multiple tasks, work independently, and manage time effectively.\nWillingness to travel to field sites\nMust be available to address urgent issues and complaints during service hours and outside of regular office hours, as needed.\nMay require working in diverse environmental conditions and at remote locations\nProblem-Solving Skills.\nEthical & Confidential Approach.\nGood Communication Skills.\nEfficient decision-making skills.\nShould be a Go Getter & have a Pro Active Approach.\nContinuous Training to Team.\nIdentify Skills & upgrade Team Member’s efficiency.","description_format":"text","description_chars":4893,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-18T01:44:21Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long 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