General Manager

About the Role

We are seeking an experienced and driven General Manager to lead Flow’s newest community in South Florida. The General Manager will oversee all aspects of property operations, including guest experience, revenue management, distribution, and team leadership. This role requires a passion for hospitality, strong business acumen, and the ability to deliver exceptional results in a start-up environment.

This is an exciting opportunity to lead a unique new property and be part of a growing, innovative hospitality brand. The successful candidate will have the opportunity to make a significant impact on the property's performance and guest experience while growing their career in a dynamic and supportive environment.

Responsibilities

• Oversee all aspects of property operations, ensuring the highest levels of guest satisfaction, profitability, and efficiency
• Develop and implement strategies to optimize revenue, occupancy, and distribution across various channels, working closely with the Distribution Manager and Revenue Management team
• Lead and mentor a team of hospitality professionals, fostering a culture of excellence, empowerment, and continuous improvement
• Collaborate with Assistant Managers to develop and deliver personalized, memorable experiences for our guests, driving engagement and loyalty
• Manage property finances, including budgeting, forecasting, and expense control, to ensure the property meets or exceeds financial targets
• Oversee the maintenance and upkeep of the property, working with the maintenance team to ensure all facilities, amenities, and guest rooms are in excellent condition
• Build and maintain strong relationships with key stakeholders, including property owners, corporate housing providers, and local community partners
• Ensure compliance with all company policies, procedures, and quality standards, as well as local, state, and federal regulations
• Analyze performance metrics and guest feedback to identify areas for improvement and implement solutions to drive results
• Stay up-to-date on industry trends and best practices, continuously seeking opportunities to innovate and enhance the guest experience

Ideal Background

• 7-10+ years of experience in hospitality management with a proven track record of success in leading properties with multiple asset classes (hotel, F&B, retail etc)
• Strong business acumen with expertise in revenue management, distribution, and financial management
• Exceptional leadership and coaching skills with the ability to build, motivate, and develop high-performing teams
• Excellent communication and interpersonal skills with the ability to build and maintain relationships with guests, colleagues, and partners
• Analytical and problem-solving skills with the ability to use data and insights to drive decision-making and continuous improvement
• Proficiency in Microsoft Office Suite and experience with property management systems and revenue management software
• Flexibility to work evenings, weekends, and holidays as needed