Customer Success Manager
Customer Success Manager
Flowable is the agentic process automation and case management technology of choice for process-intensive enterprises and organizations with tough compliance. It puts your processes, people, and AI together in one unified platform.
As a fast-growing, global software company with big ambitions, we foster an entrepreneurial spirit and a culture of collaboration where talented people thrive and contribute to a fantastic work environment.
As a Customer Success Manager (CSM) at Flowable, you will play a pivotal role in ensuring our customers achieve measurable success with our platform. You will partner with customers to drive adoption, deliver business value, and build long-term relationships that lead to retention and expansion. This role is customer-facing and requires a balance of strategic advisory skills, product expertise, and commercial awareness. The ideal candidate combines a passion for customer advocacy with the ability to engage executives and operational users alike.
Responsibilities:
Customer Adoption & Outcomes: Lead onboarding and success planning for new customers, define measurable success criteria, drive platform adoption across business and technical teams, and conduct regular QBRs/EBRs to align on achieved outcomes.
Customer Health & Retention: Monitor customer health metrics, proactively manage renewal risks, own the renewal process, and implement recovery plans for at-risk accounts.
Expansion & Growth Influence: Identify and drive expansion opportunities, collaborate with Account Executives to ensure customers realize value pre-renewal, and align customer vision with Flowable’s product roadmap.
Collaboration & Internal Alignment: Work closely with Engagement Managers for smooth handovers, relay structured customer feedback to internal teams, and share success stories and best practices across the organization.
Qualifications:
6+ years’ experience in Customer Success, Account Management, Solution Consulting, or Professional Services at a SaaS/Enterprise Software vendor.
Proven track record of improving adoption, retention, and expansion in enterprise accounts.
Strong communication skills, capable of engaging with C-level executives as well as hands-on practitioners.
Analytical skills to interpret product usage data and customer health metrics.
Experience in BPM, DPA, Case Management, or enterprise workflow solutions preferred.
Fluent in English; German or other European languages are a strong plus.
Why Flowable:
World-leading product: You’ll be working with customers using Flowable - the trusted choice in agentic process automation and case management for process-intensive enterprises, recognized by Gartner and Forrester as a leader in driving digital transformation.
Our company culture: At Flowable, we value transparency, autonomy, and customer focus. We empower talented people to thrive, encourage resourcefulness, and embrace a servant-leadership culture where helping our customers succeed is at the heart of everything we do.
Drive real transformation: Join Flowable and help redefine how enterprises orchestrate complex business processes with AI-enabled case management - turning powerful technology into measurable customer outcomes through trusted relationships and strategic adoption.
Career development opportunities: Grow with Flowable - gain exposure to cutting-edge technology, expand your skillset, and advance into sales or leadership roles as the company scales.