Customer Success Manager
Confirmed on the employer's own hiring board on Oct 26, 2026. First seen by Alion on Jul 1, 2026.
Customer Success Manager
Flowable is the agentic process automation and case management technology of choice for process-intensive enterprises and organizations with tough compliance. It puts your processes, people, and AI together in one unified platform.
As a fast-growing, global software company with big ambitions, we foster an entrepreneurial spirit and a culture of collaboration where talented people thrive and contribute to a fantastic work environment.
As a Customer Success Manager (CSM) at Flowable, you will play a pivotal role in ensuring our customers achieve measurable success with our platform. You will partner with customers to drive adoption, deliver business value, and build long-term relationships that lead to retention and expansion. This role is customer-facing and requires a balance of strategic advisory skills, product expertise, and commercial awareness. The ideal candidate combines a passion for customer advocacy with the ability to engage executives and operational users alike.
Responsibilities:
Customer Adoption & Outcomes: Lead onboarding and success planning for new customers, define measurable success criteria, drive platform adoption across business and technical teams, and conduct regular QBRs/EBRs to align on achieved outcomes.
Customer Health & Retention: Monitor customer health metrics, proactively manage renewal risks, own the renewal process, and implement recovery plans for at-risk accounts.
Expansion & Growth Influence: Identify and drive expansion opportunities, collaborate with Account Executives to ensure customers realize value pre-renewal, and align customer vision with Flowable’s product roadmap.
Collaboration & Internal Alignment: Work closely with Engagement Managers for smooth handovers, relay structured customer feedback to internal teams, and share success stories and best practices across the organization.
Qualifications:
6+ years’ experience in Customer Success, Account Management, Solution Consulting, or Professional Services at a SaaS/Enterprise Software vendor.
Proven track record of improving adoption, retention, and expansion in enterprise accounts.
Strong communication skills, capable of engaging with C-level executives as well as hands-on practitioners.
Analytical skills to interpret product usage data and customer health metrics.
Experience in BPM, DPA, Case Management, or enterprise workflow solutions preferred.
Fluent in English; German or other European languages are a strong plus.
Why Flowable:
World-leading product: You’ll be working with customers using Flowable - the trusted choice in agentic process automation and case management for process-intensive enterprises, recognized by Gartner and Forrester as a leader in driving digital transformation.
Our company culture: At Flowable, we value transparency, autonomy, and customer focus. We empower talented people to thrive, encourage resourcefulness, and embrace a servant-leadership culture where helping our customers succeed is at the heart of everything we do.
Drive real transformation: Join Flowable and help redefine how enterprises orchestrate complex business processes with AI-enabled case management - turning powerful technology into measurable customer outcomes through trusted relationships and strategic adoption.
Career development opportunities: Grow with Flowable - gain exposure to cutting-edge technology, expand your skillset, and advance into sales or leadership roles as the company scales.