{"id":470500,"url":"https://alion.io/job/flowable-customer-success-manager","title":"Customer Success Manager","company":{"id":181098,"name":"Flowable","domain":"flowable.com","url":"https://alion.io/company/flowable","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":161000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":768},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-01T00:00:00Z","employer_posted_date":"2026-07-01","last_verified_at":"2026-10-27T07:27:37Z","board_verified":true,"closed_at":null,"days_open":118,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":118},"description":"Customer Success Manager\nFlowable is the agentic process automation and case management technology of choice for process-intensive enterprises and organizations with tough compliance. It puts your processes, people, and AI together in one unified platform.\nAs a fast-growing, global software company with big ambitions, we foster an entrepreneurial spirit and a culture of collaboration where talented people thrive and contribute to a fantastic work environment.\nAs a Customer Success Manager (CSM) at Flowable, you will play a pivotal role in ensuring our customers achieve measurable success with our platform. You will partner with customers to drive adoption, deliver business value, and build long-term relationships that lead to retention and expansion. This role is customer-facing and requires a balance of strategic advisory skills, product expertise, and commercial awareness. The ideal candidate combines a passion for customer advocacy with the ability to engage executives and operational users alike.\nResponsibilities:\nCustomer Adoption & Outcomes: Lead onboarding and success planning for new customers, define measurable success criteria, drive platform adoption across business and technical teams, and conduct regular QBRs/EBRs to align on achieved outcomes.\nCustomer Health & Retention: Monitor customer health metrics, proactively manage renewal risks, own the renewal process, and implement recovery plans for at-risk accounts.\nExpansion & Growth Influence: Identify and drive expansion opportunities, collaborate with Account Executives to ensure customers realize value pre-renewal, and align customer vision with Flowable’s product roadmap.\nCollaboration & Internal Alignment: Work closely with Engagement Managers for smooth handovers, relay structured customer feedback to internal teams, and share success stories and best practices across the organization.\nQualifications:\n6+ years’ experience in Customer Success, Account Management, Solution Consulting, or Professional Services at a SaaS/Enterprise Software vendor.\nProven track record of improving adoption, retention, and expansion in enterprise accounts.\nStrong communication skills, capable of engaging with C-level executives as well as hands-on practitioners.\nAnalytical skills to interpret product usage data and customer health metrics.\nExperience in BPM, DPA, Case Management, or enterprise workflow solutions preferred.\nFluent in English; German or other European languages are a strong plus.\nWhy Flowable:\nWorld-leading product: You’ll be working with customers using Flowable - the trusted choice in agentic process automation and case management for process-intensive enterprises, recognized by Gartner and Forrester as a leader in driving digital transformation.\nOur company culture: At Flowable, we value transparency, autonomy, and customer focus. We empower talented people to thrive, encourage resourcefulness, and embrace a servant-leadership culture where helping our customers succeed is at the heart of everything we do.\nDrive real transformation: Join Flowable and help redefine how enterprises orchestrate complex business processes with AI-enabled case management - turning powerful technology into measurable customer outcomes through trusted relationships and strategic adoption.\nCareer development opportunities: Grow with Flowable - gain exposure to cutting-edge technology, expand your skillset, and advance into sales or leadership roles as the company scales.","description_format":"text","description_chars":3473,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)"],"lifecycle":[{"event":"open","at":"2026-09-06T13:16:23Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.428,"p_room":0.28,"age_days":118,"expected_fill_days":26,"reasons":["conf:24","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/flowable-customer-success-manager","json_url":"https://alion.io/job/flowable-customer-success-manager.json","meta":{"generated_at":"2026-10-27T19:43:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10484,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":181098},"rest":"https://alion.io/mcp/rest/get_company?id=181098"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflowable-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflowable-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflowable-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flowable-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflowable-customer-success-manager"}]}