{"id":3297868,"url":"https://alion.io/job/flowcode-customer-success-manager-retail-cpg","title":"Customer Success Manager, Retail + CPG","company":{"id":179853,"name":"Flowcode","domain":"flowcode.com","url":"https://alion.io/company/flowcode","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-10-26T19:46:02Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-30T14:43:29Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Customer Success Manager, Retail + CPG \nThis role is based in Soho, New York City and expected to be in office at least 4 days a week.\nFlowcode\nFlowcode is the leading offline-to-online conversion platform, helping the world's biggest brands drive direct connections with their audiences. We combine data-driven design with next-gen QR tech to power instant, privacy-compliant engagement at scale. Over 75% of the Fortune 500 (including the top names in retail and consumer packaged goods) trust Flowcode to turn physical moments into digital actions, fast.\nThe Role: Customer Success Manager, Retail + CPG\nWe're hiring a CSM focused on our Retail and CPG vertical. You'll own relationships with national retailers and consumer brands, turning packaging, in-store, print, and sports partnerships touchpoints into measurable digital engagement, and driving adoption, attribution, and expansion across your portfolio. This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes.\nYou'll thrive in this role if you:\nHave 3+ years in customer success, account management, or partnerships, ideally working with major retailers like Walmart, Home Depot, or Target, or with CPG brands like Kraft Heinz or AB InBev\nUnderstand the retail and CPG ecosystem: shopper marketing, packaging, in-store and point of sale, retail media networks, trade marketing, loyalty, and ecommerce\nKnow how retail and CPG orgs are structured and can navigate from a brand manager or shopper marketing champion to the right budget owner across brand, digital, and trade fast\nCan confidently connect Flowcode to retail and CPG KPIs: first-party data capture, conversion, sales lift, loyalty sign-ups, repeat purchase, and campaign attribution\nPlan around the retail calendar: seasonal resets, holiday, back to school, product launches, and packaging and print production timelines\nSpot churn signals early and act. You've turned at-risk accounts into renewals and have the receipts\nMove fast on account challenges. You are highly proactive, resourceful, and sharp under pressure\nCan synthesize complex client challenges into clear executive narratives and recommendations\nTake ownership of your accounts and beyond to improve systems, processes, or team performance\nKnow how to uncover expansion with new brands in a portfolio, new SKUs and packaging runs, new campaigns, and budget pockets\nBuild trust across retail and CPG orgs: brand, shopper marketing, packaging, digital, ecommerce, loyalty, insights, and operations teams\nHave experience coordinating platform migrations or complex onboarding alongside implementation teams\nAre comfortable in HubSpot (or can ramp fast) and use systems to scale client engagement\nWhat You'll Own:\nNRR targets across your portfolio: drive usage, adoption, renewal, and expansion. You own the number of your portfolio.\nHealth score monitoring: proactively flag at-risk signals, build recovery plans, and move before accounts slip.\nExecutive engagement, Strategic QBRs, Campaign Reviews: multi-thread across client teams and build relationships with executives, budget holders, and senior stakeholders.\nRisk mitigation and problem-solving: turn insights into action fast. You don't wait for escalation.\nCampaign and packaging readiness: partner with our team and print partners so codes, Hubs, and FlowURLs are built, tested, and live on packaging, in store, and in market on time.\nCross-functional influence: drive alignment across Sales, Product, and GTM to unlock product growth and services opportunities to drive revenue.\nPlatform migration coordination: manage client-side timelines, expectations, and cross-functional dependencies alongside our implementation team.\nSales partnership: identify and close upsell opportunities, including new brands, business units, and retail programs.\nWorkflow alignment: build rhythms that match retail calendars, packaging cycles, product launches, and campaign flights.\nNYC presence: deepen client relationships by showing up on-site, at events, and as a strategic partner.\nRequirements:\n3+ years in CSM, Account Management, Partnerships, or similar client-facing roles\nExperience working with major retailers (Walmart, Home Depot, Target, or similar) strongly preferred, or a CPG background working with brands like Kraft Heinz, AB InBev, or similar\nProven track record managing at-risk accounts, driving renewals, and hitting NRR or retention targets\nExperience managing multi-brand or multi-stakeholder enterprise accounts\nExposure to platform migrations or complex product transitions for enterprise clients is a plus\nStrong understanding of shopper marketing, attribution, and analytics\nExperience using CRM and CS platforms like HubSpot; health score tooling experience is a major plus\nClear, concise communicator, comfortable presenting to senior stakeholders and comfortable pushing back when needed\nAbility to operate independently and deliver in a fast-paced, high-growth startup\nA successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The current range for this role is $100-$115k OTE plus equity.","description_format":"text","description_chars":5236,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Marketing","Website Builders","Online Tools & Utilities"],"lifecycle":[{"event":"open","at":"2026-10-26T22:26:21Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":55,"reasons":["conf:0","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":true},"html_url":"https://alion.io/job/flowcode-customer-success-manager-retail-cpg","json_url":"https://alion.io/job/flowcode-customer-success-manager-retail-cpg.json","meta":{"generated_at":"2026-10-30T18:43:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7963,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179853},"rest":"https://alion.io/mcp/rest/get_company?id=179853"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflowcode-customer-success-manager-retail-cpg"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflowcode-customer-success-manager-retail-cpg"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflowcode-customer-success-manager-retail-cpg"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flowcode-customer-success-manager-retail-cpg\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflowcode-customer-success-manager-retail-cpg"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3297868}},{"tool":"search_jobs","arguments":{"company":"flowcode.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3297868},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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