{"id":3297869,"url":"https://alion.io/job/flowcode-customer-success-manager-sports","title":"Customer Success Manager, Sports","company":{"id":179853,"name":"Flowcode","domain":"flowcode.com","url":"https://alion.io/company/flowcode","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-10-26T19:45:44Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-01T16:41:27Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Customer Success Manager, Sports + Entertainment \nThis role is based in Soho, New York City and expected to be in office at least 4 days a week.\nFlowcode\nFlowcode is the leading offline-to-online conversion platform, helping the world's biggest brands drive direct connections with their audiences. We combine data-driven design with next-gen QR tech to power instant, privacy-compliant engagement at scale. Over 75% of the Fortune 500 (including the top names in sports and entertainment) trust Flowcode to turn physical moments into digital actions, fast.\nThe Role: Customer Success Manager, Sports + Entertainment\nWe're hiring a CSM focused on our sports and entertainment vertical, supporting clients like TKO, NHL, NBA, NFL, Premier League, and more. You'll own relationships with leagues, teams, properties, venues, and live event organizers, driving adoption, attribution, and expansion. This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes.\nYou'll thrive in this role if you:\nHave 2-3+ years in customer success, account management, or partnerships, ideally at a league, team, sports property, or with a book of sports clients\nUnderstand the sports business ecosystem: fan engagement, ticketing, sponsorship and partnerships, broadcast, in-venue, and merch\nKnow how sports orgs are structured and can navigate from an individual champion in marketing or digital to the right budget owner in partnerships, ticketing, or revenue fast\nCan confidently connect Flowcode to sports KPIs: fan data capture, sponsor activation value, ticket and merch conversion, in-venue and broadcast engagement\nPlan around the calendar: seasons, tentpole events, PPVs, and off-season, and know how to keep accounts engaged when games aren't on\nSpot churn signals early and act. You've turned at-risk accounts into renewals and have the receipts\nMove fast on account challenges. You are highly proactive, resourceful, and sharp under pressure, including on live event days\nCan synthesize complex client challenges into clear executive narratives and recommendations\nTake ownership of your accounts and beyond to improve systems, processes, or team performance\nKnow how to uncover expansion with new activation use cases, sponsor integrations, sister properties, and budget pockets\nBuild trust across sports orgs: marketing, digital, partnerships, ticketing, broadcast, event ops, and data teams\nHave experience coordinating platform migrations or complex onboarding alongside implementation teams\nAre comfortable in HubSpot (or can ramp fast) and use systems to scale client engagement\n\nWhat You'll Own:\nNRR targets across your portfolio: drive usage, adoption, renewal, and expansion. You own the number of your portfolio.\nHealth score monitoring: proactively flag at-risk signals, build recovery plans, and move before accounts slip, with seasonality factored in.\nExecutive engagement, Strategic QBRs, Event and Season Reviews: multi-thread across client teams and build relationships with executives, budget holders, and senior stakeholders.\nRisk mitigation and problem-solving: turn insights into action fast. You don't wait for escalation.\nLive activation readiness: partner with our team to make sure codes, Hubs, and FlowURLs perform on game day, fight night, and event day.\nCross-functional influence: drive alignment across Sales, Product, and GTM to unlock product growth and services opportunities to drive revenue.\nPlatform migration coordination: manage client-side timelines, expectations, and cross-functional dependencies alongside our implementation team.\nSales partnership: identify and close upsell opportunities, including new properties, sponsors, and events.\nWorkflow alignment: build rhythms that match season calendars, event schedules, sponsor deliverables, and renewal cycles.\nNYC presence: deepen sports relationships by showing up on-site, at live events, and as a strategic partner.\n\nRequirements:\n2-3+ years in CSM, Account Management, Partnerships, or similar client-facing roles\nExperience in the sports industry or managing sports clients strongly preferred\nProven track record managing at-risk accounts, driving renewals, and hitting NRR or retention targets\nExperience supporting live events or time-sensitive activations\nExposure to platform migrations or complex product transitions for enterprise clients is a plus\nStrong understanding of fan engagement, attribution, and analytics\nExperience using CRM and CS platforms like HubSpot; health score tooling experience is a major plus\nClear, concise communicator, comfortable presenting to senior stakeholders and comfortable pushing back when needed\nAbility to operate independently and deliver in a fast-paced, high-growth startup\nFlexibility to support occasional nights and weekends around key live events\nA successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The current range for this role is $100-$115k OTE plus equity.","description_format":"text","description_chars":5085,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Marketing","Website Builders","Online Tools & Utilities"],"lifecycle":[{"event":"open","at":"2026-10-26T22:26:21Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":55,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":true},"html_url":"https://alion.io/job/flowcode-customer-success-manager-sports","json_url":"https://alion.io/job/flowcode-customer-success-manager-sports.json","meta":{"generated_at":"2026-11-01T19:49:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30481,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179853},"rest":"https://alion.io/mcp/rest/get_company?id=179853"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflowcode-customer-success-manager-sports"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflowcode-customer-success-manager-sports"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflowcode-customer-success-manager-sports"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flowcode-customer-success-manager-sports\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflowcode-customer-success-manager-sports"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3297869}},{"tool":"search_jobs","arguments":{"company":"flowcode.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3297869},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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