{"id":468028,"url":"https://alion.io/job/flowcode-customer-success-manager","title":"Customer Success Lead, Media","company":{"id":179853,"name":"Flowcode","domain":"flowcode.com","url":"https://alion.io/company/flowcode","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":185000,"currency":"USD","period":"year","gross":null,"usd_annual":185000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-04-21T20:30:33Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-02T13:10:06Z","board_verified":true,"closed_at":null,"days_open":194,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":194},"description":"Customer Success Lead, Media \nThis role is based in Soho, New York City and expected to be in office 4 days a week. \nFlowcode\nFlowcode is the leading offline-to-online conversion platform, helping the world's biggest brands drive direct connections with their audiences. We combine data-driven design with next-gen QR tech to power instant, privacy-compliant engagement at scale. Over 75% of the Fortune 500 (including the top names in media) trust Flowcode to turn physical moments into digital actions, fast.\nThe Role: Customer Success Lead, Media\nWe're hiring a Customer Success Lead to run our media vertical, supporting clients like Disney, NBCU, and Paramount. This is a player/coach role. You will manage a team of 3 to 4 Customer Success Managers while owning a book of strategic accounts yourself. You'll partner with the Media Pod Lead to attack the target list across new and existing territory, and you will be the voice of the media pod to leadership and product, escalating the blockers that stand in the way of growth.\nYou'll thrive in this role if you:\n7 - 10+ years total, including 5 years managing enterprise clients in media, working directly with Chief Marketing Officer, EVP / SVP / VP Marketing, VP Ad Sales Partnerships, or Chief Data Officer\nExperience leading or mentoring CSMs, with the appetite to keep managing strategic accounts yourself\nUnderstand the media ecosystem: broadcast, digital, ad ops, martech, measurement\nProven track record building and maintaining org maps at complex enterprises (Disney, NBCU, Paramount), with the ability to move fluidly between day-to-day tactical contacts and senior strategic decision-makers\nCan confidently connect Flowcode to media KPIs: attribution, engagement, CPM, etc\nSpot churn signals early and act. You've turned at-risk accounts into renewals. You jump on problems\nMove fast on account challenges. You are highly proactive, resourceful, and sharp under pressure\nCan synthesize complex client challenges into clear executive narratives and recommendations\nTake ownership beyond your accounts to improve systems, processes, or team performance\nKnow how to uncover expansion with new campaign use cases, cross-functional champions, budget pockets\nBuild trust across media orgs: programming, marketing, ad sales, data teams, and operations\nHave experience coordinating platform migrations or complex onboarding alongside implementation teams\nAre comfortable in HubSpot CRM and use systems to scale client engagement\nWhat You'll Own:\nTeam leadership: manage, coach, and develop ~3 - 4 CSMs. Set the standard by carrying your own accounts alongside them.\nNRR targets across the pod portfolio and your personal book: drive usage, adoption, renewal, and expansion. You own the number.\nPipeline partnership with the Media Pod Lead: build and attack the target list across new logos and existing territory.\nVoice of the media pod: represent the vertical to the leadership team and product team. Escalate blockers to growth and drive them to resolution.\nManaged service campaigns: build out a new business model for managed service delivery, including scope, pricing inputs, staffing model, and margin.\nHealth score monitoring: proactively flag at-risk signals, build recovery plans, and move before accounts slip.\nExecutive engagement, strategic QBRs, and campaign reviews: multi-thread across client teams and build relationships with executives, budget holders, and senior stakeholders.\nRisk mitigation and problem-solving: turn insights into action fast. You don't wait for escalation.\nCross-functional influence: drive alignment across Sales, Product, and GTM to unlock product growth and services revenue.\nExpert builder: build rhythms that match media buying cycles, flight dates, and campaign refreshes.\nNYC presence: deepen media relationships by showing up on-site, at events, and as a strategic partner.\nRequirements:\n7 - 10 years in enterprise customer success, account management, or client partnerships, with at least 5 years in media\n2+ years managing a team, or a documented player/coach stretch (pod lead, team lead, formal mentorship of 2 or more CSMs)\nDirect experience managing client relationships with CMOs and CDOs\nProven track record managing at-risk accounts, driving renewals, and hitting NRR targets\nProven success working with media brands, ideally in TV or digital broadcast environments\nStrong understanding of attribution, analytics, and media KPIs\nExperience monitoring and acting on health score data consistently\nAbility to operate independently and deliver in a fast-paced, high-growth startup\nA successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The current range for this role is $130k-185k OTE plus equity.","description_format":"text","description_chars":4820,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Marketing","Website Builders","Online Tools & Utilities"],"lifecycle":[{"event":"open","at":"2026-09-06T12:27:30Z"},{"event":"close","at":"2026-09-30T02:54:39Z"},{"event":"reopen","at":"2026-10-26T22:26:21Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.194,"p_room":0.28,"age_days":194,"expected_fill_days":55,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":185000,"is_top_pay":true},"html_url":"https://alion.io/job/flowcode-customer-success-manager","json_url":"https://alion.io/job/flowcode-customer-success-manager.json","meta":{"generated_at":"2026-11-02T15:09:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21006,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179853},"rest":"https://alion.io/mcp/rest/get_company?id=179853"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflowcode-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflowcode-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflowcode-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flowcode-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflowcode-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":468028}},{"tool":"search_jobs","arguments":{"company":"flowcode.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":468028},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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