{"id":1412722,"url":"https://alion.io/job/flowserve-senior-manager-qrc-customer-solutions","title":"Senior Manager, QRC Customer Solutions","company":{"id":1808291,"name":"Flowserve","domain":"flowserve.com","url":"https://alion.io/company/flowserve","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":71,"ghost_share":0,"stale_share":0.761,"repost_share":0.028,"time_to_fill_p50_days":30,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasadena, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":182000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4349},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-11-14T16:49:36Z","board_verified":true,"closed_at":null,"days_open":74,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":74},"description":"Job Summary:\nAt Flowserve, the Quick Response Centers (QRCs) are central to delivering on our promise of responsiveness, reliability, and customer focus. The QRC Customer Solutions Manager serves as the commercial and customer-facing leader for the assigned QRC network, responsible for driving quoting efficiency, pricing accuracy, and end-to-end order management performance.\nThis role ensures that every customer request-large or small-is handled with urgency, professionalism, and alignment to Flowserve’s commercial strategy. Partnering closely with Sales, Operations, and Supply Chain, the QRC Customer Solutions Manager plays a key role in achieving customer satisfaction, revenue growth, and profitability targets.\nResponsibilities:\nLead all front-end QRC commercial activities, including quotation development, pricing, and order management for assigned sites.\n\nServe as the primary customer interface within the QRC Network, ensuring clear communication, timely updates, and proactive issue resolution.\n\nDrive quoting accuracy and turnaround performance, meeting established service-level targets and supporting the quick-turn business model.\n\nCollaborate with Sales and Operations to balance customer requirements with manufacturing capacity and material availability.\n\nEnsure compliance with Flowserve pricing governance and commercial policies while maintaining competitive positioning\n\nManage order lifecycle performance metrics, including quote response time, on-time delivery, order accuracy, and customer satisfaction.\n\nIdentify process improvement opportunities across quoting and order management to enhance speed, efficiency, and quality.\n\nSupport revenue and margin goals through disciplined pricing execution and effective coordination with Finance and Supply Chain.\n\nProvide leadership to the local customer service and order management teams, reinforcing a culture of accountability, collaboration, and service excellence.\n\nCommunicate regularly with QRC leadership and cross-functional teams on order status, risks, and opportunities for improvements\n\nCustomer Focus: Champions customer needs through responsiveness, clear communication, and proactive problem solving.\n\nCommercial Acumen: Understands the financial and strategic implications of pricing, cost, and delivery decisions\n\nCollaboration: Builds strong cross-functional partnerships to deliver on customer commitments\n\nExecution Excellence: Drives results through disciplined process management and a sense of urgency.\n\nContinuous Improvement: Identifies and implements enhancements to improve cycle time, accuracy, and service levels\n\nRequired:\nMinimum 7 years of experience in customer solutions, commercial operations, or sales support within an industrial or manufacturing environment.\n\nPreferred:\nBachelor’s degree in Business, Engineering, Supply Chain, or related discipline preferred.\n\nDemonstrated experience with quoting, pricing, and order management processes; SAP or equivalent ERP system proficiency required.\n\nStrong commercial acumen with the ability to balance customer expectations, cost, and delivery performance\n\nProven track record of improving process efficiency and customer satisfaction in a fast-paced environment.\n\nExcellent communication and stakeholder management skills, with the ability to influence across functions and geographies.\n\nHigh sense of urgency, ownership, and professional accountability consistent with Flowserve’s core values.\n\nBenefits Starting from Day 1:\nMedical, Dental & Vision Insurance (including FSA and HSA options)\n\nLife Insurance + Supplemental Life, Child, Spousal, and AD&D Insurance\n\nShort- and Long-Term Disability\n\nRetirement Planning, 401(k) plan, & Financial Wellness Resources\n\nEducational Assistance Program\n\nTime Off Policies (including sick leave, parental leave, and paid vacation)\n\nEligibility requirements apply to some benefits and may depend on job classification","description_format":"text","description_chars":3920,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Energy Efficiency","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-09-28T19:35:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 21 · green card filings: 1","filings_12m":21,"filings_prev_12m":13,"green_card_filings_12m":1,"median_offered_wage_usd":103864,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.458,"p_room":0.28,"age_days":74,"expected_fill_days":30,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/flowserve-senior-manager-qrc-customer-solutions","json_url":"https://alion.io/job/flowserve-senior-manager-qrc-customer-solutions.json","meta":{"generated_at":"2026-11-14T19:00:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22955,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1808291},"rest":"https://alion.io/mcp/rest/get_company?id=1808291"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflowserve-senior-manager-qrc-customer-solutions"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflowserve-senior-manager-qrc-customer-solutions"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflowserve-senior-manager-qrc-customer-solutions"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flowserve-senior-manager-qrc-customer-solutions\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflowserve-senior-manager-qrc-customer-solutions"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1412722}},{"tool":"search_jobs","arguments":{"company":"flowserve.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1412722},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}