Regional Manager, Logistics Network - Flowspace

About Flowspace:

Flowspace powers independent fulfillment, revolutionizing the way brands approach their supply chain. Our mission is to arm merchants with invaluable data, actionable insights, and seamless automation that transforms their supply chain into a strategic asset.

At Flowspace, we lead the industry with our award-winning, top-tier fulfillment solutions. Powered by cutting-edge software that offers unparalleled visibility and strategic insights, the Flowspace platform has been tailored for the tech-savvy modern brands and retailers of today. Our innovative approach redefines fulfillment excellence, setting new standards in the ever-evolving tech landscape.

Join us as we shape the future of ecommerce and retail fulfillment. Backed by renowned investors such as Canvas Ventures, Moment Ventures, BuildGroup, Y Combinator, and esteemed angels, Flowspace is at the forefront of empowering brands in the dynamic $1 trillion ecommerce market to exceed customer expectations with seamless post-purchase experiences.

Summary:

The Regional Manager will play an essential role in the performance and operations of Flowspace’s Logistics Network. This is a hands-on, field-based role responsible for managing warehouse partner relationships, driving operational performance, resolving escalations, and ensuring our partners consistently meet Flowspace’s service and quality standards.

The Regional Manager will spend a significant amount of time on-site at warehouse partners near their home market, working directly with warehouse teams to understand day-to-day operations, identify opportunities for improvement, and quickly resolve issues. This person will also travel to additional warehouse partners throughout their assigned region as needed.

Serving as a key connection between Flowspace and our warehouse partners, the Regional Manager will combine operational expertise, relationship management, data analysis, and hands-on problem solving to ensure our network delivers an exceptional experience for Flowspace customers. This builds on the core partner-management, SLA, escalation, quality, onboarding, and expansion responsibilities of the Regional Manager role.

What you'll do:

• Own the operational performance of warehouse partners across your assigned region, ensuring partners consistently meet Flowspace SLAs, quality standards, and customer expectations.
• Spend significant time on-site at warehouse partners in your local market, developing strong relationships with warehouse leadership and frontline teams and gaining a firsthand understanding of day-to-day operations.
• Track and analyze warehouse performance, identifying trends, risks, and opportunities for improvement.
• Triage and resolve operational escalations, partnering directly with warehouse teams and internal Flowspace teams to implement solutions quickly and effectively.
• Conduct warehouse visits, operational reviews, and audits to ensure Flowspace standards and processes are being followed.
• Partner with warehouse teams to improve inventory accuracy, receiving, fulfillment, shipping, and other critical operational workflows.
• Serve as the primary operational relationship owner for assigned warehouse partners, building strong partnerships while holding partners accountable for performance.
• Partner with Sales, Solutions, Customer Success, and other internal teams to effectively onboard and launch new merchants within your region.
• Support the onboarding of new warehouse partners and ensure they are operationally prepared to serve Flowspace customers.
• Lead training and education with warehouse partners around Flowspace technology, processes, product updates, and operational expectations.
• Identify opportunities to improve and expand existing warehouse partnerships.
• Use performance data and firsthand observations from warehouse visits to identify recurring issues and recommend scalable improvements across the network.
• Communicate warehouse performance, risks, escalations, and action plans clearly to internal stakeholders.
• Travel throughout your assigned region to support warehouse partners, launches, audits, escalations, and other operational needs.

Travel: