{"id":3878975,"url":"https://alion.io/job/fls-it-onsite-specialist","title":"IT Onsite Specialist","company":{"id":2724231,"name":"FLS","domain":"fls.com","url":"https://alion.io/company/fls-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":9,"ghost_share":0,"stale_share":0.111,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Votorantim, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-06T17:32:44Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T04:28:28Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"IT Onsite Specialist - Votorantim - Brazil\nThe IT Onsite Support Specialist provides hands-on Level 2 IT support at assigned business locations, serving as the local extension of Global IT teams. The role is responsible for resolving technical issues that require physical presence, maintaining site technology and operational readiness, managing IT assets, and supporting employee onboarding and offboarding. This position also provides hands-on assistance to Network, Platform, Security, and Workplace teams and coordinates with remote teams and external vendors when additional support is required.\nWe are looking for a hands-on IT professional who combines strong technical troubleshooting skills with a customer-focused mindset and the ability to work independently in a business environment. The ideal candidate takes ownership of issues, communicates effectively with users and technical teams, and is comfortable working across different areas of IT to deliver reliable onsite support.\nYour responsibilities\nDeliver Level 2 onsite support for hardware, software, connectivity, mobile devices, printers, meeting rooms, and workplace technology.\nResolve incidents and service requests through ServiceNow while meeting established service levels and maintaining clear ticket documentation.\nMaintain site IT readiness by ensuring end-user devices, meeting room technology, printers, network equipment, and other local technology remain operational.\nExecute hands-on activities for Global IT teams, including equipment installation, replacement, troubleshooting, cabling, rack and stack, reboots, and other physical infrastructure activities.\nManage IT assets and inventory, including receiving, deployment, recovery, stock management, audits, and lifecycle activities.\nSupport employee onboarding and offboarding by preparing, deploying, recovering, reimaging, and securing IT equipment.\nCoordinate with remote IT teams and vendors to resolve complex technical issues and complete activities requiring additional expertise or external resources.\nSupport IT projects, site surveys, office moves, infrastructure activities, and other initiatives requiring onsite technical presence.\nMaintain knowledge articles, procedures, and documentation while identifying opportunities to improve onsite support processes and service quality.\nWhat you bring\nBring 3-5 years of experience in IT support, desktop support, or a related technical role.\nDemonstrate experience providing onsite enterprise IT support and resolving hardware and software issues.\nApply strong knowledge of Windows, Microsoft 365, mobile devices, printers, peripherals, and workplace technology.\nUnderstand basic networking concepts, connectivity troubleshooting, cabling, and network equipment.\nDemonstrate experience with ITSM tools, preferably ServiceNow, and IT asset management processes.\nUnderstand asset lifecycle management, inventory control, and CMDB principles.\nCommunicate effectively in English and the local language.\nWork independently, prioritize effectively, and take ownership of technical issues through resolution.\nCollaborate effectively with remote IT teams, vendors, and business stakeholders.\nMaintain a professional, customer-focused approach when supporting employees and business operations.\nHold an Associate Degree, technical diploma, or equivalent technical experience.\nFlexibility to work fully onsite (100% presential), with occasional travel to regional sites as required\nWhat we offer\nGain international exposure by collaborating with Global IT teams and colleagues across multiple countries.\nDevelop your technical skills through hands-on experience with enterprise technologies and diverse IT environments.\nBuild your career within a global organization with opportunities for professional growth and continuous learning.\nWork in a collaborative environment where your technical expertise directly contributes to business operations.\nGain exposure to a broad range of technologies, projects, and IT functions.\nBe part of an inclusive workplace that values collaboration, diversity, and different perspectives.\nEnjoy competitive local-market compensation and benefits.\nAs an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.\nFLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries - for more information please visit FLSmidth.com/careers\nWe offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.","description_format":"text","description_chars":4989,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining Tech","Industrial Machinery","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-11-06T17:32:44Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:25","wave","velocity","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/fls-it-onsite-specialist","json_url":"https://alion.io/job/fls-it-onsite-specialist.json","meta":{"generated_at":"2026-11-08T13:49:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29300,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2724231},"rest":"https://alion.io/mcp/rest/get_company?id=2724231"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffls-it-onsite-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffls-it-onsite-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffls-it-onsite-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fls-it-onsite-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffls-it-onsite-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3878975}},{"tool":"search_jobs","arguments":{"company":"fls.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3878975},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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