{"id":2270798,"url":"https://alion.io/job/fls-operations-manager-service-center","title":"Operations Manager, Service Center","company":{"id":2724231,"name":"FLS","domain":"fls.com","url":"https://alion.io/company/fls-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reno, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":92000,"max_usd":171000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4487},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-22T03:59:12Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"The Service Center Operations Manager will be responsible for the overall operational efficiency, profitability, and customer satisfaction of the 121 FLSmidth Inc. service center. This role involves leading a team of service professionals, ensuring high-quality service delivery, and managing all aspects of the service center's performance.\nJob Responsibilities**\n* Oversee daily operations of the service center, including scheduling, resource allocation, and workflow management.\n* Manage, motivate, and develop a team of service & repair technicians and administrative staff, including performance reviews, training, and disciplinary actions.\n* Ensure compliance with all company policies, safety regulations, and quality standards.\n* Develop and implement strategies to improve customer satisfaction and retention.\n* Monitor service center financial performance, including budgeting, cost control, and revenue generation.\n* Identify opportunities for process improvements and implement best practices to enhance efficiency and productivity.\n* Handle complex customer inquiries and complaints, ensuring timely and effective resolution.\n* Collaborate with sales, engineering, and other departments to ensure seamless service delivery and customer support.\n* Maintain accurate records of service activities, inventory, and customer interactions.\n* Prepare and present regular reports on service center performance to upper management.\n* Manage inventory of parts and supplies, ensuring adequate stock levels and efficient utilization.\n* Implement and enforce preventive maintenance programs for customer equipment.\nJob Qualifications**\n* Bachelor's degree in Business Administration, Engineering, or a related field.\n* Minimum of 5 years of experience in service management, preferably within an industrial or heavy equipment environment.\n* Proven leadership and team management skills with the ability to inspire and motivate a diverse workforce.\n* Strong understanding of financial management principles, including budgeting and profit/loss analysis.\n* Excellent customer service and communication skills, both written and verbal.\n* Demonstrated ability to problem-solve and make sound decisions under pressure.\n* Proficiency in using service management software and enterprise resource planning (ERP) systems.\n* Solid understanding of health and safety regulations and quality assurance procedures.\n* Ability to travel occasionally for customer visits or training as required.\n* Strong organizational skills and attention to detail.\nWe offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.","description_format":"text","description_chars":2694,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining","Petroleum & Mining 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