{"id":4169413,"url":"https://alion.io/job/fls-project-support-coordinator","title":"Project Support Coordinator","company":{"id":2724231,"name":"FLS","domain":"fls.com","url":"https://alion.io/company/fls-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":98,"open_postings":11,"ghost_share":0,"stale_share":0.091,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-12T14:20:45Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T14:20:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We currently have an opportunity for a Project Support Coordinator to join our site service team and provide support to various mine sites in the NSW and QLD regions. In this role you will assist with the delivery of Site Service maintenance, for all FLS equipment and upgrade services, ensuring our projects are completed in line with contracted delivery times, meet quality requirements. This is a Mackay based role, which may require visits to site from time to time.\nJob responsibilities\nManage all Client Relationship issues that arise by maintaining a ‘customer centric’ focus - provide solutions to customer needs including: \nLiaise with customers and advise of planned dates for work, prioritising workloads.\nEnsuring site compliance of our personnel to meet the site demand.\nManage bookings of breakdowns, installations, and service visits with external stakeholders.\nliaise with the customers by telephone and email to assist them with enquiries, quotations, and potential orders.\nHandle service bookings and customer queries over the phone.\nSchedule regular client visits to maintain develop and maintain a close relationship to understand customer issues in relation to equipment downtime.\nReview and update existing procedures; initiate/develop new procedures; train, evaluate team members in the procedures.\nMonitor the site and activities of the Service teams to ensure productive outcomes and ensuring optimum utilisation.\nPrimary contact for selection of new/replacement Service Technicians - actively engaged in the selection process to ensure qualified applicants are selected who will contribute well to overall team performance. Create a high level of team spirit and engagement by creating an open and trusting environment where teamwork and co-operation is valued and encouraged.\nContinuously include coaching as part of your leadership style and to ensure the ongoing technical and professional development of direct reports.\nEffective coaching and feedback to ensure direct reports are clear on performance objectives and professional behaviors expected. React in a timely manner on individual performance challenges and do not let performance challenges escalate.\nManage performance and profitability of branch site service by managing cost control, maximising margins, and engaging with Site Project managers and Project Coordinators.\nManage the Invoice Query database and see all queries through to a conclusion within the given time frame.\nActively participates in/recommends selection of Supervisors.\nPlan development of identified customer opportunities.\nAny other duties as directed by the Field Service Manager.\nWhat you bring\nDemonstrated previous experience in similar role.\n3 + years previous experience in a similar role within the mining sector and using an ERP system.\nCurrent Manual Car Drivers License.\nTeam player, able to interface positively with all team members.\nExcellent oral, written, and interpersonal communication skills to work with customers, contractors and other personnel on a daily basis.\nIntermediate Level of MS Word, Outlook, and Excel.\nDemonstrated ability to deliver in a fast paced, changing environment while maintaining high attention to detail.\nStrong customer service skills\nAbility to analyse and problem solve as required.\nGood organisation, multitasking and time management skills that delivers effective planning.\nAbility to plan work effectively and efficiently with a minimum of supervision and set priorities for own personal goals.\nWhat we offer\nCompetitive remuneration package on offer. \nWork-life balance with a flexible work schedule so you can focus on professional and personal priorities. \nSince 1882, FLSmidth has operated successfully within a global environment. \nDevelopment and training within a respected global OEM company. \nAccess to salary packaging options to allow you to maximize your after-tax income. \nEmployee Assistance Program for employees and immediate family. \nPurchased annual leave options. \nPaid Parental Leave \nAccess to a recognition and benefits platform. \nInvolvement with community and charity initiatives. \nAs an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.\nIn our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photographs from your application materials\nPlease apply by clicking \"apply\" on this page.\nKindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.\nCandidates will be contacted by email.\nNo recruiters and unsolicited agency referrals, please.\nWe offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.","description_format":"text","description_chars":5010,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining Tech","Industrial Machinery","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-11-12T14:20:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-12T16:50:51Z"},"pay":null,"html_url":"https://alion.io/job/fls-project-support-coordinator","json_url":"https://alion.io/job/fls-project-support-coordinator.json","meta":{"generated_at":"2026-11-12T16:50:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35354,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2724231},"rest":"https://alion.io/mcp/rest/get_company?id=2724231"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffls-project-support-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffls-project-support-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffls-project-support-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fls-project-support-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffls-project-support-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4169413}},{"tool":"search_jobs","arguments":{"company":"fls.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4169413},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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