{"id":2489853,"url":"https://alion.io/job/fls-region-customer-quality-satisfaction-specialist","title":"Region Customer Quality Satisfaction Specialist","company":{"id":2724231,"name":"FLS","domain":"fls.com","url":"https://alion.io/company/fls-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":7,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India","Monterrey, Mexico"],"countries":["IN","MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-03T06:04:45Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Regional Customer Quality Satisfaction Specialist\nThe CQS Role drives Customer Quality Satisfaction and FLS Quality Assurance through rapid Customer NCR / Complaint response and Customer Centricity.\nThe CQS Role is focused on understanding Customer Quality issues received through Intelex and assisting / facilitating the organization to resolve these issues. The CQS role supports the Sales / CRR Team (Customer Facing), and engages the Customer via FLS Sales / CRR Team guidance and collaboration.\nDepartment description\nThe Regional Customer Quality Satisfaction Specialist will be part of a Global Quality Assurance Team supporting and improving Customer Satisfaction and FLS Quality across four Regions of the world.\nYour responsibilities\nValidate customer and internal issues (For BL’s) and initiate NCRs and Kick-off Meetings (KOMs) with the relevant teams.\nConduct training and provide guidance on Intelex reporting and complaint management processes.\nParticipate in monthly business review meetings across the Region.\nProvide recommendations to management based on NCR investigation outcomes and lessons learned.\nLead weekly review meetings with stakeholders managing customer complaints to track progress, discuss challenges, and ensure timely closure.\nCommunicate NCR progress and investigation updates to customers based on feedback received from internal teams.\nSupport and participate in initiatives in collaboration with FLS teams.\nWhat you bring\nA Senior Individual Contributor - who applies advanced knowledge of job area typically obtained through advanced education and/or technical education as well as work experience.\n3 to 5 years Industry experience.\nGood people and interpersonal skills\nTeam work essential.\nRead and Understand Specifications and Drawings\nGood Computer skills / Microsoft Suite.\nAs an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.\nWhat we offer\nFLS is a dynamic and growing Global business in the Mining and related Industries, providing strong opportunities for development and employee satisfaction.\nFLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries - for more information please visit FLSmidth.com/careers\nWe offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.","description_format":"text","description_chars":2812,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining","Petroleum & Mining Engineering"],"lifecycle":[{"event":"open","at":"2026-10-14T01:51:03Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.856,"p_room":0.75,"age_days":21,"expected_fill_days":29,"reasons":["conf:4","velocity","win:late"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/fls-region-customer-quality-satisfaction-specialist","json_url":"https://alion.io/job/fls-region-customer-quality-satisfaction-specialist.json","meta":{"generated_at":"2026-11-03T07:48:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11226,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2724231},"rest":"https://alion.io/mcp/rest/get_company?id=2724231"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffls-region-customer-quality-satisfaction-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffls-region-customer-quality-satisfaction-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffls-region-customer-quality-satisfaction-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fls-region-customer-quality-satisfaction-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffls-region-customer-quality-satisfaction-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2489853}},{"tool":"search_jobs","arguments":{"company":"fls.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2489853},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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