Claims Manager - Future Markets
Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.
Job Description:
Role Overview
The Claims Manager will be responsible for managing and supporting the resolution of claims across projects in the EMEA region, with a particular focus on Future Markets. The role involves analysing project issues, developing and executing strategies to assert or defend claims, and mitigating commercial and contractual risk. Working closely with cross-functional teams, the role will ensure effective dispute resolution and proactive claims management.
Key Responsibilities
Analyse project data, documentation, and events to assess entitlement and exposure
Develop and implement strategies to assert or defend claims
Support commercial and legal positioning with customers and suppliers
Prepare clear recommendations and reports on claims and disputes
Identify risks and support claim prevention strategies
Collaborate with Legal, Project Management, Procurement, Finance and Quality teams
Support consistent application of claims processes and continuous improvement initiatives
Required Skills & Qualifications
Minimum 5+ years’ experience in claims, contract or commercial management within construction or energy sectors
Strong contractual and commercial acumen
Excellent analytical, communication and negotiation skills
Ability to work independently and manage multiple stakeholders
Actively contributes to the adoption of AI and digital innovation to support the transformation and future evolution of claims management
Languages: Polish and English (essential); German (strongly preferred); Italian (nice to have)
Our Culture
At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.
Unleash Voices
We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.
Customer Fluent
Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.
Infinite Impact
We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.
All In
We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.