{"id":2703894,"url":"https://alion.io/job/fluence-energy-service-manager-amsterdam","title":"Service Manager - Amsterdam","company":{"id":58575,"name":"Fluence Energy","domain":"fluenceenergy.com","url":"https://alion.io/company/fluence-energy","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":14,"ghost_share":0.071,"stale_share":0.214,"repost_share":0.143,"time_to_fill_p50_days":30,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":93000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T11:59:31Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-19T14:06:22Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.\nJob Description:\nRole Overview\nThe Manager Services role is responsible for leading regional service operations under Long-Term Service Agreements (LTSA), ensuring safe, compliant, and high-performing Battery Energy Storage System (BESS) assets across multiple countries.\nIn this role, you will lead a team of Service O&M Supervisors, oversee subcontractors and warranty obligations, and ensure consistent execution of service activities aligned with contractual, safety, and commercial requirements. You will act as a key customer interface, drive regional performance against agreed service metrics, and collaborate closely with internal and external stakeholders to ensure smooth project handovers, operational readiness, and continuous improvement across the service portfolio.\nKey Responsibilities\nLead, coach, and develop Service O&M Supervisors, ensuring safe, consistent, and high-quality service execution across all sites.\n\nOwn the execution of LTSAs, ensuring contractual scope, performance obligations, and commercial alignment across the regional portfolio.\n\nAct as the primary customer interface for service operations, managing relationships, expectations, and escalations to ensure high levels of customer satisfaction.\n\nDrive regional service performance against agreed KPIs, including system availability, safety metrics, and effective use of digital and AI-enabled service tools, ensuring robust root cause analysis for major or recurring issues.\n\nPlan regional operations by allocating resources, balancing workloads (including through team rotation during weekend, holidays), and coordinating service activities to drive operational efficiency.\n\nManage customer and OEM warranty obligations, including claims, extensions, and resolution of complex warranty-related topics.\n\nLead subcontractor selection and onboarding, supporting RFQs, proposal evaluations, and contract negotiations.\n\nOversee subcontractor performance across the region, ensuring compliance with contracts, SLAs, KPIs, and safety requirements.\n\nEnsure compliance with local regulations, safety standards, and operational requirements across all countries of operation, proactively identifying and addressing gaps.\n\nTake commercial ownership of service delivery, ensuring additional works are correctly quoted, billed, and collected, while supporting upsell opportunities.\n\nAddress complex customer and subcontractor issues by applying LTSA and O&M contract clauses and proactively closing contractual ambiguities.\n\nCollaborate with Delivery, Sales, OEMs, and customers to ensure smooth project handovers and operational readiness at the start of commercial operation.\n\nSupport the Services Director in implementing regional service strategy, cost control, and continuous improvement initiatives.\n\nEnsure timely escalation, prioritisation, and resolution of operational issues through internal ticketing and incident-management tools.\n\nRequired Qualifications & Experience\nBachelor’s degree with a minimum of 7 years of relevant experience, or a Master’s degree with at least 5 years of relevant experience.\n\nProven experience leading service, operations, or O&M teams in a regional or multi-site environment.\n\nExperience managing LTSAs, O&M contracts, or long-term service agreements for complex assets.\n\nStrong commercial and financial understanding, including cost control, warranty management, and contractual alignment.\n\nExcellent communication and stakeholder management skills, including customer-facing leadership.\n\nFluency in English.\n\nValid driver’s licence and willingness to travel regionally as required.\n\nAdditional Skills\nExperience with Battery Energy Storage Systems, renewable energy assets, or complex industrial systems.\n\nFamiliarity with CMMS, ticketing systems, or digital service platforms.\n\nExperience managing subcontractors and OEM interfaces across multiple countries.\n\nStrong negotiation skills and experience handling complex contractual topics or disputes.\n\nWillingness and ability to obtain relevant safety and technical certifications required for site access and operational oversight.\n\nWhy Join Fluence?\nThis is an exciting opportunity for a customer-focused service leader who wants to play a key role in the energy transition. As Service Manager, you will lead a growing team responsible for supporting critical Battery Energy Storage Systems (BESS) across the region, combining people leadership, technical problem-solving, and operational ownership.\nYou will have the autonomy to shape team ways of working, build strong customer relationships, and drive operational excellence across a portfolio of utility-scale energy assets. If you enjoy working in a fast-growing industry, leading high-performing teams, and making a direct impact on renewable energy infrastructure, this role offers significant visibility, responsibility, and career growth opportunities.\nOur Culture\nAt Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.\nUnleash Voices\nWe believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.\nCustomer Fluent\nOur customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.\nInfinite Impact\nWe are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.\nAll In\nWe are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.","description_format":"text","description_chars":6830,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Storage"],"lifecycle":[{"event":"open","at":"2026-10-16T11:59:31Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:17","velocity","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/fluence-energy-service-manager-amsterdam","json_url":"https://alion.io/job/fluence-energy-service-manager-amsterdam.json","meta":{"generated_at":"2026-10-19T15:58:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12046,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58575},"rest":"https://alion.io/mcp/rest/get_company?id=58575"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffluence-energy-service-manager-amsterdam"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffluence-energy-service-manager-amsterdam"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffluence-energy-service-manager-amsterdam"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fluence-energy-service-manager-amsterdam\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffluence-energy-service-manager-amsterdam"}]}