AML Support

About us:

Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.

We are looking for a AML Support to join our Retail Operations team. In this role, you will support the administrative management of Retail activities, ensuring accuracy, efficiency, and compliance across documentation and operational processes. You will act as a key point of contact for Retail-related administrative matters and contribute to delivering a high standard of service to internal and external stakeholders.

If you are highly organized, detail-oriented, and enjoy working in a dynamic environment, we'd love to hear from you.

What you'll do:

• Retail Administration Management: Manage all administrative activities related to Retail operations, from opening to closure of cases and processes.

• Documentation Verification: Handle and verify all documentation required for the completion and processing of Retail-related procedures.

• Administrative Processing: Ensure the accurate and timely management of administrative requests, procedures, records, and operational workflows.

• Retail Support: Manage inbound and outbound telephone communications related to Retail activities, providing timely support and assistance.

• Data Accuracy: Maintain accurate records and ensure compliance with internal procedures, policies, and quality standards.

• Stakeholder Collaboration: Collaborate with internal departments and external partners to support efficient operational processes and service delivery.

What you'll bring:

• Ability to work independently, prioritize workload, and meet deadlines.

• Customer-oriented approach with a focus on providing high-quality support and service.

• Flexibility and adaptability in a dynamic and evolving business environment.

• High level of integrity, reliability, and responsibility when handling sensitive information.

• Excellent command of the Italian language, both written and spoken (C1 level or higher preferred).

• Ability to review, verify, and manage administrative documentation with accuracy and attention to detail.

• Strong data entry and record management skills with a focus on quality and compliance.

• Excellent communication and interpersonal skills, with the ability to interact effectively with different stakeholders.

• Team player with a collaborative mindset and a positive attitude.

Why choose us:

• Permanent contract;

• Food Allowance;

• Pension Fund;

• Company Owned Devices (laptop and business mobile phone);

• Flexible working hours and the possibility of smart-working (according to the company's internal policy);

• 24 Extra Hours Paid Leave;

• Preferential treatment on products offered by Intesa Sanpaolo bank;

• Supplementary Private Health Insurance and consultation with the company doctor;

• Flutter Sharesave Plan.

Choose us also for:

• An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;

• Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;

• Continuous learning for soft and hard skills (es. Learn / Platform, Training);

• Support for parents and children and new mothers’ contributions.

• Volunteering during your working hours.

Much more about us:

• Reviews and comments from our Glassdoor and Indeed pages. Put yours!

Equal Opportunity

Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.

Location: Tirana, Albania

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