{"id":1202016,"url":"https://alion.io/job/flutteruki-user-experience-researcher-iii","title":"User Experience Researcher III","company":{"id":2683101,"name":"Flutteruki","domain":"flutteruki.com","url":"https://alion.io/company/flutteruki-2","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Design","role_family":"Design","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":117000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-09-17T07:01:14Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T21:26:49Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About Us\nFanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. \nAbout the Fan Ecosystem Team\nThe Fan Ecosystem team sits across the Fanatics Company and focuses on the Fanatics App, Enterprise Loyalty, and Enterprise identity. The Fanatics App is becoming the daily home for sports fans - the place they buy, bet, collect, and play from one connected surface. We build experiences that impact Fans across the whole of Fanatics and back-end tools that empower Fanatics Operating Companies to improve customer experiences within their specific sites and apps. This role sits on the Experience Design team within Fan Ecosystem, representing the customer voice that empowers fan-first decision-making across product, design, and engineering.\nAbout the Role\nWe’re looking for a User Experience Researcher to help drive user-centered decision-making across our product teams. In this role, you’ll be responsible for executing research projects that enhance our understanding of fan behaviors, needs, and pain points. You’ll work closely with cross-functional partners to design and conduct research that directly impacts the Fanatics’ customer experience.\nWhat You’ll Do\nSupport the Sr. Manager of UX Research in the daily operations of the UXR program.\nCollaborate with Product, Design, Engineering, and Commercial Teams to develop research plans that align with the product roadmap.\nManage research intake requests from stakeholders, creating structured research plans that drive alignment and reduce inefficiencies.\nPlan and execute evaluative research for new and existing features.\nPlan and execute discovery research for the future product roadmap. \nConduct qualitative customer interviews to generate insights that inform product and design decisions.\nSet up and manage unmoderated user tests.\nPlan, manage, and synthesize quantitative research efforts such as surveys.\nWork with researchers across different Fanatics verticals to gather holistic fan insights and connect learnings across the Fanatics organizations.\nManage the collection of and reporting on longitudinal health metrics such as NPS and CSAT.\nOwn research operations for projects, including screening and recruiting, scheduling, methodology, tooling, synthesis & analysis processes, and socializing insights.\nEnsure holistic analysis of problems by leveraging multiple primary and secondary data sources.\nSynthesize findings into clear, actionable insights and communicate them effectively to non-research audiences including leadership, product, design, engineering, marketing, and commercial teams.\nAdvocate for research findings and the voice-of-the-customer in a variety of settings, across communication channels, and across stakeholders.\nAssist in other research operations work such as research participant management, data management, defining and documenting processes, selecting research tools, and standardizing methods.\nIn addition to research responsibilities, you will also grow your professional research skills and expertise, work alongside experienced product and design professionals, and have opportunities to perform research in many capacities and methods. \nWhat We’re Looking For\n2-4 years of experience in UX research, usability testing, or a related field.\nStrong foundational knowledge of user-centered design principles, and mixed methods research background.\nAbility to synthesize insights and communicate findings in a clear, impactful way.\nTime management skills that support reporting on customer insights quickly and regularly.\nExperience collaborating with cross-functional teams in a fast-paced product development environment.\nFamiliarity with research tools such as unmoderated interviewing tools, survey software, transcript apps, and video editing.\nExperience integrating AI into your everyday research work, from research planning, to synthesis and reporting. \nA business-curious researcher who can apply data toward product decisions and revenue creation.\nGood communication skills (written and spoken), and a comfort level with sharing research results to stakeholders.\nStrong organizational skills with the ability to manage multiple research projects simultaneously.\nProven collaboration skills and comfort with building connections throughout an organization. \nBonus Points\nExperience with quantitative research methods, strong survey design skills, anddata analysis skills.\nBackground in human-computer interaction (HCI) or user experience design.\nExperience working within an agile product development environment.\nEmbracing ambiguity as an opportunity to make a big difference on an exceptional team of talented people!\nFearlessness about change, innovation, and meeting new challenges.\nWhy Join Us?\nBe part of a growing research team that values collaboration, curiosity, and impact.\nWork on products that shape fan experiences and engagement at scale.\nInfluence product decisions through meaningful, user-driven insights.\nRanges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/\nSalary Range\n$117,000—$170,000 USD\nBy submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.","description_format":"text","description_chars":6679,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T21:26:49Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":23,"reasons":["conf:4","win:early"],"computed_at":"2026-09-25T02:18:35Z"},"pay":{"stated_usd_annual":170000,"is_top_pay":true},"html_url":"https://alion.io/job/flutteruki-user-experience-researcher-iii","json_url":"https://alion.io/job/flutteruki-user-experience-researcher-iii.json","meta":{"generated_at":"2026-09-25T02:18:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2436,"day_limit":5000,"remaining_today":2564,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}