{"id":1740509,"url":"https://alion.io/job/flyability-technical-customer-support-specialist","title":"Technical Customer Support Specialist","company":{"id":54285,"name":"Flyability","domain":"flyability.com","url":"https://alion.io/company/flyability","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["CH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T23:28:44Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Do you want to dive in the fast-growing industry of drones and get a rewarding experience in a dynamic scale-up environment?\nAt Flyability, we believe that robots should be sent into hazardous places and dangerous environments instead of humans. To support our belief, we created Elios, the world’s first collision-tolerant flying robot that can safely enter, survey, and inspect confined spaces so that people don’t have to. With more than 150 employees and 1’500 customers, Flyability is the market leader in the UAS indoor inspection industry. Joining Flyability is not just taking on a new job; it is seizing the opportunity to improve the lives of millions of people and contribute to the future of robotics.\nTo complete our creative and dynamic team in Lausanne, we are seeking a:\nTechnical Customer Support Specialist (100%)\nStarting date: as soon as possible\nYour role\nYou will be the technical frontline of our customer support team, tackling inquiries from customers worldwide.\nYour goal is to empower users by providing technical advice and solving known issues. For more complex, unprecedented problems, you will perform the initial investigation and gather critical data before escalating to our engineering teams. Beyond direct customer support, you will serve as the internal Hardware Referent, bridging the gap between the field and our technical departments, and driving our knowledge base.\nYou will report directly to the Head of Customer Support.\nWhat you will own:\nTechnical Troubleshooting: Support customers and internal stakeholders via our ticketing system and phone by investigating issues, providing solutions, and guiding users step-by-step.\nSystem Investigation: Analyze the interactions between the drone's physical hardware, onboard computers, and software ecosystem to diagnose user problems.\nCross-Functional Escalation: Act as the vital link between the field and our Quality/R&D teams. You will report recurring field issues and package complex anomalies with detailed, actionable context for R&D to perform advanced root-cause analysis.\nKnowledge Sharing: Serve as the internal hardware expert, gathering technical insights and sharing knowledge to elevate the overall competency of the Customer Support team.\nTechnical Writing: Author and maintain comprehensive, easy-to-understand technical articles for both our customer-facing knowledge base and internal documentation.\nService & Parts Logistics: Process and enter customer spare parts orders into the system, track them to ensure timely resolutions, and oversee the progress of drone repairs and maintenance performed at HQ.\nRequirements\nYour profile:\n3-5 years in a technical support, field technician, or related troubleshooting role.\nDegree in Electronics, Automation, Robotics, Mechatronics, or a closely related technical field.\nYou must be able to understand how different systems interact together, from hardware to software to post processing. Understanding of UAV operations and computer systems are a strong asset.\nExcellent written and verbal communication skills in English. Fluency in German, French or additional languages are a strong asset.\nStrong technical writing abilities to translate technical engineering concepts into clear, accessible customer instructions.\nProactive, curious, organized, and capable of working autonomously while knowing when to escalate issues.\nBenefits\nPerks & Benefits You'll Love:\nEnjoy 25 vacation days per year, plus all public holidays to recharge and explore\nAdditional days off are granted based on your seniority with us, up to 5 days.\nStay secure with comprehensive accident insurance covering medical treatments and hospitalization\nWork your way with flexible schedules and the option to work remotelyup to 2 days per week\nBoost your well-being with discounts on gym memberships and sports events\nAccess exclusive benefits through Swibeco, our platform that offers discounts and rewards at a wide range of retailers and services.\nConnect with your team at exciting events like our ski weekend, summer barbecue, and after-work gatherings… and so much more! Apply now to discover all we have to offer.\n\nFlyability is a Swiss company with over 10 years of experience that values independent thinking combined with a collaborative spirit. Every day, you will have the opportunity to share your ideas and contribute to solving problems. We all work together, and each voice is considered as we collaborate to achieve our goals.\nReady to join?\nWe know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply -regardless of your past experience or resume, we'd love to hear from you.\nAutomated Screening Notice: Please note that Flyability uses automated eligibility questions as part of our initial screening process. If your application does not meet these mandatory requirements, it will be automatically excluded from further consideration. If you submit an application and believe it was incorrectly excluded by the system, you have the right to request a manual review. Please reach out to our HR team at  to request human intervention.","description_format":"text","description_chars":5171,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Gym membership"],"hiring_locations":[{"name":"Switzerland","iso":"CH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Drones & UAVs"],"lifecycle":[{"event":"open","at":"2026-10-03T03:05:50Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":16,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/flyability-technical-customer-support-specialist","json_url":"https://alion.io/job/flyability-technical-customer-support-specialist.json","meta":{"generated_at":"2026-10-07T01:06:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1888,"day_limit":5000,"remaining_today":3112,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54285},"rest":"https://alion.io/mcp/rest/get_company?id=54285"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflyability-technical-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflyability-technical-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflyability-technical-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flyability-technical-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflyability-technical-customer-support-specialist"}]}