{"id":2906025,"url":"https://alion.io/job/flyadeal-cabin-service-instructor","title":"Cabin Service Instructor","company":{"id":2049993,"name":"flyadeal","domain":"flyadeal.com","url":"https://alion.io/company/flyadeal","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Elevatus","truth_index":{"grade":"C","score":67,"open_postings":31,"ghost_share":0.548,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Education","role_family":"Education","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jeddah, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":53000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":695},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-07T07:37:03Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-24T13:42:31Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":46},"description":"The Cabin Service Instructor is responsible for designing, delivering, and continuously enhancing customer service training programs for cabin crew and frontline personnel. The role ensures consistent service excellence, emotional intelligence, conflict management capability, and alignment with flyadeal’s brand standards. The position also supports ACMI and wet lease operations by ensuring training programs remain current, effective, and aligned with operational, commercial, and corporate requirements.\n\nKey Responsibilities:\nDeliver customer service training programs for initial, recurrent, upgrade, and ad-hoc cabin crew training.\nConduct specialized service training covering Grooming Standards, Cabin Service Procedures, Galley Management, POS and Inflight Sales, Hajj & Umrah operations, and Charter Flights.\nDeliver customized training programs for ACMI, wet lease, and third-party crew members in alignment with flyadeal service standards.\nApply adult learning methodologies and interactive facilitation techniques to ensure effective knowledge transfer.\nDevelop, update, and maintain training materials, presentations, job aids, and assessment tools.\nRevise training content in response to operational updates, service procedure changes, and commercial initiatives.\nEnsure all training materials are current, version-controlled, and compliant with flyadeal standards and regulatory requirements.\nSupport continuous improvement of training programs to enhance service delivery and guest experience.\nProvide post-training coaching, feedback, and guidance to cabin crew to improve service performance.\nConduct follow-up observations, refresher training, and performance support sessions.\nSupport Line Trainers and Cabin Crew Performance teams with coaching tools and service improvement initiatives.\nMonitor training effectiveness and recommend enhancements based on operational feedback and performance data.\nEnsure service training programs support flyadeal’s brand values and customer experience objectives.\nMaintain consistency in service delivery standards across flyadeal and ACMI/wet lease operations.\nSupport corporate initiatives related to customer experience, inflight sales, and service excellence.\nRequirements\nEducation\nDiploma or Bachelor’s degree in Education, Aviation, Hospitality, Business, or a related field.\nEquivalent airline operational experience may be considered.\nCertifications\nTrain-the-Trainer or Instructional Design certification is required.\nCustomer Service or Service Excellence certification is preferred.\nCertifications in Emotional Intelligence, Coaching, or Conflict Management are desirable.\nAviation-related certifications (IATA, ICAO) are an advantage.\nExperience\nMinimum 3 years of experience in airline cabin crew operations, customer service, or aviation training.\nProven experience delivering instructor-led customer service or soft skills training.\nExperience in cabin crew service delivery, inflight operations, or training environments.\nExposure to ACMI, wet lease, or third-party crew training environments is preferred.\nSkills & Competencies\nStrong instructional, facilitation, and presentation skills.\nStrong knowledge of cabin crew service standards and inflight operations.\nAbility to design and develop effective training programs and materials.\nStrong coaching and performance development capability.\nExcellent interpersonal, communication, and engagement skills.\nAbility to influence service culture and drive service excellence.\nStrong organizational and planning skills.","description_format":"text","description_chars":3540,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T07:50:19Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long 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