{"id":3977273,"url":"https://alion.io/job/flyairnorth-call-centre-agent-2","title":"Call Centre Agent","company":{"id":1762278,"name":"flyairnorth","domain":"flyairnorth.com","url":"https://alion.io/company/flyairnorth","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Whitehorse, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T14:59:54Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T18:34:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Wage: $21.00\n Hours of Work: Full-Time (35-40 hours per week)\n\nAt Air North we believe that connecting people is more than just a business-it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment.\nWhy join us?\nPhenomenal local and international flight benefitsfor you and your family!\nExtra travel benefits such as hotels and cruises\nEmployer paid health & dental benefits\nGroup RRSP investment options\nCargo shipping benefits\nVehicle and home heating fuel discounts through Chieftain Energy for you and your family\nRole Summary:\nThe Call Centre Agent plays a crucial role in generating company revenue through outstanding customer service and sales expertise. This position involves efficiently handling incoming phone calls and email inquiries, promoting products with a courteous and professional demeanor to drive sales.\nKey Duties and Responsibilities:\nAnswer incoming phone calls and emails directed to personal or shared customer contact channels, ensuring prompt and courteous responses\nDeliver exceptional customer service by proactively identifying and meeting customer needs with empathy and professionalism.\nMeet or exceed call volume and revenue targets set by the company, utilizing effective sales techniques and customer service strategies to drive performance and achieve sales goals\nProvide customers with comprehensive flight and airport information, assisting with itinerary changes and updates\nMaintain up-to-date knowledge of all Air North products and services to provide accurate information to customers\nMust haves:\nMinimum 2 years' customer service experience\nA passion for providing superior customer service \nA strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities\nEnthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support\nMust be a legally entitled to work in Canada\nNice to haves:\nAbility to speak French or other languages\nPrevious Call Centre experience \nReady to join us?\nSubmit your resume and cover letter explaining why you are an ideal fit for the role\nIf selected, we'll reach out within 12 days for a brief introductory call\nSuccessful candidates will then proceed to an interview with our Recruiter and Hiring Manager\nWe aim to make final decisions within 14 days of the initial call\nAt Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.\nWe welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward.\nThank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!","description_format":"text","description_chars":3569,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Aviation","General Aviation"],"lifecycle":[{"event":"open","at":"2026-11-09T18:34:02Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-09T20:39:24Z"},"pay":null,"html_url":"https://alion.io/job/flyairnorth-call-centre-agent-2","json_url":"https://alion.io/job/flyairnorth-call-centre-agent-2.json","meta":{"generated_at":"2026-11-09T20:39:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8019,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1762278},"rest":"https://alion.io/mcp/rest/get_company?id=1762278"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflyairnorth-call-centre-agent-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflyairnorth-call-centre-agent-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflyairnorth-call-centre-agent-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flyairnorth-call-centre-agent-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflyairnorth-call-centre-agent-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3977273}},{"tool":"search_jobs","arguments":{"company":"flyairnorth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3977273},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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