{"id":4258650,"url":"https://alion.io/job/flyfrontier-digital-product-manager","title":"Digital Product Manager","company":{"id":1759175,"name":"FlyFrontier","domain":"flyfrontier.com","url":"https://alion.io/company/flyfrontier","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90094,"max":119583,"currency":"USD","period":"year","gross":null,"usd_annual":119583},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Agile","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Kanban","optional":false},{"name":"MVP","optional":false},{"name":"Scrum","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-08-14T16:57:04Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-11-13T14:32:03Z","board_verified":true,"closed_at":null,"days_open":90,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":90},"description":"Digital Product Manager\nLocation: Denver, CO\nEmployment type: Full-Time\nSalary: $90,094-$119,583\nApplication deadline: October 31, 2026, at 11:59 p.m. MT\nLeadership scope\nThis is an individual contributor role with no direct reports and reports to Frontier Airlines’ Senior Manager, Digital Product Solutions.\nBuild digital experiences that help customers when travel plans change\n As a Digital Product Manager, you’ll support product execution across Frontier’s disruption management, customer recovery and schedule-change servicing capabilities.\nYou’ll translate business and operational needs into product requirements, user stories, workflows and digital experiences that help customers navigate irregular operations and planned schedule changes.\nWorking across Operations, Customer Care, Airports, Digital, Marketing Technology, Revenue Management and IT, you’ll help improve customer self-service, streamline internal workflows and build scalable servicing solutions\nHow you’ll work\nThis role operates with general direction, with limited day-to-day instruction and broader guidance provided for new assignments.The position is based in Denver, Colorado and primarily operates in a typical office environment.\nWhat you'll be doing\nOwn product execution \nSupport execution of the disruption and schedule-change product roadmap under Product Leadership.\nTranslate business needs into clear requirements, user stories, acceptance criteria, workflows and MVP scope.\nOwn backlog grooming, prioritization inputs, sprint-planning support and day-to-day delivery coordination with IT and engineering.\nPartner with UX/UI and operational teams to define workflows for disruption handling, reaccommodating, recovery offers and schedule-change servicing.\nIdentify opportunities to reduce manual work, improve consistency and strengthen the customer experience. \nDevelop servicing capabilities and business rules \nDocument operational workflows and define future product enhancements for disruption and schedule-change servicing.\nDefine requirements for disruption scenarios, eligibility rules, offer management, waivers, refunds, reaccommodation paths and communication triggers.\nPartner across Operations, Customer Care, Airports, Revenue, Legal, Marketing Technology and IT to align product logic with operational policies, customer-handling expectations and regulatory considerations.\nConnect disruption workflows to customer-facing channels including FlyFrontier.com, the mobile app, email, SMS, push notifications, kiosks and Customer Care tools.\nSupport integrations across reservation, flight, operational, notification, customer-profile and reporting systems. \nUse data to improve product performance \nAnalyze disruption, schedule-change, customer-contact, self-service, notification and recovery data.\nMonitor KPIs including self-service containment, assisted-contact reduction, communication success, handling consistency, customer-recovery outcomes and operational adoption.\nDefine reporting requirements, audit controls, exception handling and product-health metrics.\nUse customer feedback, operational insights, testing results and production performance to prioritize improvements. \nLead cross-functional delivery \nPartner with UX/UI, IT, BI, Operations, Customer Care, Airports, Marketing Technology, Legal and third-party vendors.\nAlign technical and non-technical teams around product decisions, dependencies, risks and release expectations.\nSupport issue resolution and prioritization with engineering, vendor and business teams.\nCreate clear documentation and communication materials to support stakeholder visibility, change readiness and operational adoption.\nSupport testing, rollout and continuous improvement \nConduct UAT and QA for new disruption, schedule-change, business-rule, workflow and communication capabilities.\nTrack delivery progress, risks, dependencies, defects, open questions and release readiness.\nMaintain product documentation including requirements, process flows, release notes, business rules, operational guidelines and training-support materials.\nSupport phased rollout, adoption tracking, post-release validation and continuous improvement.\nWhat you’ll bring\nBachelor’s degree in Business, Computer Science, Marketing or a related field, or equivalent professional experience.\nAt least five years of digital product-management experience, preferably in ecommerce, travel or hospitality.\nStrong knowledge of Agile frameworks such as Scrum, Kanban and SAFe.\nExperience with product analytics, A/B testing and data-driven decision-making.\nExperience with roadmap planning, prioritization frameworks and backlog management.\nExperience translating business requirements into actionable product features for technical and non-technical teams.\nExperience with customer-journey optimization, UX principles and usability testing.\nExperience working with CMS platforms, API integrations and cloud-based digital platforms.\nStrong analytical, organizational, problem-solving, stakeholder-management and communication skills.\nAbility to manage multiple projects, priorities and deadlines as business needs evolve.\nAbility to influence stakeholders and lead cross-functional teams effectively.\nFamiliarity with Azure DevOps or similar tools preferred.\nFamiliarity with cloud technologies, microservices and API development preferred.\nKnowledge of coding and design best practices is a plus.\nCSPO or similar product certification preferred\nSupport for work, life and travel\nFrontier offers benefits, programs and travel privileges designed to support eligible employees at work and beyond. Availability may vary by role, employment status, eligibility, location, schedule, applicable policies and current plan details.\nDepending on role and eligibility, available benefits and programs may include:\nMedical, dental and vision coverage\n401(k) retirement savings options\nPaid holidays, vacation time and sick time\nTravel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability\nBuddy passes, based on eligibility and program rules\nTravel-related discounts and employee discounts on select products, services and vendors\nEmployee support programs and resources, including the HOPE League, Frontier Airlines’ nonprofit organization\nWorking at Frontier Airlines\nAt Frontier Airlines, our mission is to Make Every Flight Count.Whether you support flights, customers, aircraft or the teams behind the operation, your work helps deliver a safe, reliable and value-focused travel experience.Our work is guided by four core values: customer first, safety always, operational excellence and one team.\nAbout Frontier Airlines\nFrontier Airlines is a Denver-based airline serving destinations across the United States and select international markets. Our teams span flight crews, airport operations, aircraft maintenance, customer support, corporate functions and more.We focus on making travel accessible, practical and easy to personalize while supporting a safe, reliable and efficient airline operation.\nWorkplace Policies\nAt Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, marital status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws. \nDiversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline. \nFrontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier. \nDisclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change. \nColorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. 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