{"id":2614094,"url":"https://alion.io/job/flynorse-customer-experience-agent","title":"Customer Experience Agent","company":{"id":680247,"name":"Flynorse","domain":"flynorse.com","url":"https://alion.io/company/flynorse","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riga, Latvia"],"countries":["LV"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1600,"max":1900,"currency":"EUR","period":"month","gross":true,"usd_annual":25356},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T11:43:50Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T20:17:24Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Norse Atlantic Airways is a low-fare, long-haul airline headquartered in Norway, transforming intercontinental travel with affordability and convenience. We connect bucket-list destinations in the United States, including New York City, Los Angeles, Miami, Las Vegas, and Orlando to key cities across Europe. We also connect travelers to remarkable locations like Cape Town and Bangkok.\nFounded in 2021, we are an ambitious, and fast-growing company in the aviation industry, driven by a commitment to innovation and excellence.\nAre you passionate about travel and eager to provide exceptional service to fellow explorers? \nAs a Customer Experience Agent, you will be the face of Norse Atlantic Airways, ensuring travelers have a smooth and memorable journey. You'll handle customer inquiries and provide top-tier service across various communication channels.\nThis full-time, office-based role offers the opportunity to work alongside passionate colleagues and gain firsthand insight into how delivering excellent customer service contributes to the success of a global airline.\nThis position operates in shifts, including equal amount of night shifts, ensuring 24/7/365 global operations.\nYour responsibilities will include:\nDelivering exceptional customer service with a friendly, empathetic attitude;\n\nRespond quickly and efficiently to customer inquiries through various communication channels;\n\nHandle and resolve customer complaints;\n\nWork closely with ground handlers at stations to address any customer-related issues;\n\nKnowing our products inside and out so that you can answer questions;\n\nSupport ground handlers at stations with customer related questions.\n\nWhat we're looking for:\nWe’re looking for someone with a passion for customer service, the ability to work in a fast-paced environment, and a commitment to making every interaction count.\nYou’ll thrive in this role if you:\nHave excellent communication skills, both written and verbal;\n\nCan quickly adapt to using airline operations software;\n\nAre a problem solver who can think on your feet;\n\nHave a positive mindset - “can do attitude”;\n\nAre fluent in spoken and written English;\n\nHave the flexibility to work shifts, including nighttime;\n\nThrive working in a team environment;\n\nKnowledge in a Scandinavian language, French, Italian or German is an advantage.\n\nRequired experience\nExperience in work related to customer experience is an advantage.\n\nWe offer:\nSky is the limit growth opportunity in dynamic aviation industry;\n\nMonthly salary ranging from 1600 - 1900 EUR (Gross), based on candidate experience;\n\nExplore the world with exclusive travel privileges to all Norse destinations, plus discounted tickets with our partner airlines;\n\nPremium health insurance provided after the probation period;\n\nGym and wellness benefit, with co-payment for sports activities after the probation period;\n\nModern office in the city center - Novira plaza;\n\nInclusive and diverse work culture we bring together talent from over 40 nationalities.\n\nWe believe that culture will be our competitive advantage.\nTeam Norse has identified three core values that we all should live and breathe. They are: \nBe inclusive\n\nTake ownership \n\nShow kindness.","description_format":"text","description_chars":3203,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Sports activities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-10-15T11:43:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:4","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":25356,"is_top_pay":false},"html_url":"https://alion.io/job/flynorse-customer-experience-agent","json_url":"https://alion.io/job/flynorse-customer-experience-agent.json","meta":{"generated_at":"2026-10-16T23:49:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5938,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":680247},"rest":"https://alion.io/mcp/rest/get_company?id=680247"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflynorse-customer-experience-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflynorse-customer-experience-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflynorse-customer-experience-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flynorse-customer-experience-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflynorse-customer-experience-agent"}]}