Senior Application Support Engineer
Flyte Solutions Ltd
Build Innovative Software with Flyte Solutions
Flyte Solutions Ltd. is a fast-growing software engineering and digital transformation company delivering enterprise-grade solutions across Banking, FinTech, Healthcare, Telecommunications, Government, Manufacturing, and Technology sectors.
We are looking for an experienced Application Support Engineer - CMS for deployment with a leading telecom operator in Bangladesh.
This is an excellent opportunity for a technically strong professional with hands-on experience in Telecom VAS, Campaign Management Systems (CMS), Customer Engagement Platforms, or mission-critical application support.
Key Responsibilities
- Manage end-to-end technical operations and service assurance of the CMS platform.
- Ensure platform availability, stability, performance, capacity, and business continuity.
- Monitor system health and technical/business KPIs and proactively identify anomalies.
- Troubleshoot critical production issues and perform Root Cause Analysis (RCA).
- Manage incidents, problems, escalations, patches, upgrades, and production changes.
- Analyze campaign-related issues involving targeting, eligibility, rewards, delivery, and customer experience.
- Coordinate with software vendors for advanced troubleshooting, SLA management, fixes, and enhancements.
- Support new CMS features, integrations, campaigns, and business requirements.
- Coordinate SIT/UAT, defect resolution, production deployment, and post-release validation.
- Work closely with Marketing, Sales, Digital, Retail, Customer Experience, and technical teams.
- Ensure compliance with applicable Information Security and Change Management requirements.
Required Technical Skills
Linux / Unix
SQL
Oracle / MySQL / PostgreSQL
REST APIs / Web Services
Application & API Troubleshooting
Log Analysis & Debugging
Incident & Problem Management
Root Cause Analysis (RCA)
System Monitoring & Performance Tuning
UAT & Production Deployment
Telecom / VAS Architecture
Campaign Management / Customer Engagement Platforms
Experience with scripting, automation, monitoring tools, API testing, ITIL processes, or DevOps practices will be an added advantage
What We’re Looking For
- Bachelor’s degree in CSE, Computer Engineering, IT, EEE, or a related discipline.
- 5-7 years of relevant professional experience.
- Strong exposure to Telecom VAS, CMS, Customer Engagement Platforms, or enterprise production application support.
- Proven ability to support high-availability, business-critical systems.
- Strong analytical, troubleshooting, communication, and stakeholder-management skills.
- Ability to coordinate effectively with business teams and technology vendors.
- Ability to take ownership and perform effectively during critical production incidents.
Candidates with direct experience in telecom operators, telecom technology vendors, VAS platforms, or large-scale customer engagement systems will be highly preferred.
Why Join Flyte Solutions?
- Work on enterprise software for leading local and global organizations.
- Exposure to modern cloud-native architectures and AI-driven technologies.
- Collaborative engineering culture with continuous learning opportunities.
- Competitive salary and career growth.
- Opportunity to work on Banking, FinTech, AI, Healthcare, and Digital Transformation projects.
How to Apply
Please send your updated CV to career(@)flytesolutions.com
Email Subject: Application Support Engineer - CMS
Only candidates closely matching the required experience and technical profile will be shortlisted.
Please include:
- Updated Resume/CV
- Current Salary
- Expected Salary
- Notice Period
- GitHub Profile (Preferred)
- LinkedIn Profile (Preferred)
Flyte Solutions Ltd.
Morning Glory - Level 6 & 7
House 19, Road 13/C, Block-E
Banani, Dhaka 1213, Bangladesh
https://www.flytesolutions.com