{"id":1716747,"url":"https://alion.io/job/fmb-sales-support-specialist-mfd","title":"Sales Support Specialist (m/f/d)","company":{"id":1862079,"name":"FMB","domain":"fmb-messe.de","url":"https://alion.io/company/fmb-messe","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":196},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-08-13T09:51:52Z","employer_posted_date":"2025-08-13","last_verified_at":"2026-10-22T08:24:36Z","board_verified":true,"closed_at":null,"days_open":435,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":434},"description":"Summary\nAt FACTUREE, we redefine the way companies source manufacturing solutions. Our mission is simple yet ambitious: to give B2B customers a truly magical experience - fast, effortless, and with uncompromising quality.\nAs a Sales Support Specialist, you’ll be at the heart of our operations - our “command center” - and the very first person new and returning customers connect with. Your communication flair, problem-solving mindset, and organizational skills will help turn prospects into loyal, long-term partners.\nYour responsibilities with us\nRespond promptly and professionally to customer inquiries via email and phone\n\nCreate tailored quotations and solve customer issues independently\n\nEnsure a smooth, fast, and hassle-free ordering process\n\nForward specialized requests to our Operations or Key Account Teams, and escalate critical matters to the right stakeholders\n\nPlay a key role in increasing our conversion rate by delivering service that is efficient, friendly, and highly competent\n\nYour professional skills\nCompleted commercial or technical vocational training\n\nRelevant professional experience in customer service or sales\n\nTechnical interest and quick grasp of new software systems\n\nExperience with CRM systems as well as excellent knowledge of word processing and spreadsheet programs\n\nGerman and English at a native level\n\nBonus points for experience in the manufacturing industry\n\nYour personal skills\nStrong communication skills and a high level of customer orientation\n\nEmpathy, service mentality, and the ability to deliver a positive customer experience\n\nStructured and precise working style, even under time pressure\n\nHigh stress tolerance and efficient multitasking\n\nEnjoyment of teamwork and cross-departmental collaboration\n\nOrganizational talent and great attention to detail\n\nWhat we offer to you\nFlat hierarchies, collegial cooperation, and many opportunities to contribute ideas\n\nPermanent employment contract\n\nFamily-friendly personnel policy\n\nStructured onboarding from day one, joint growth, and gradual assumption of more responsibility\n\nTraining budget and individual support for skills development and mental health\n\nAccess to corporate benefits platform\n\nState-of-the-art technical equipment, including MacBook, iPhone, noise-canceling headphones, height-adjustable desks, two monitors, and an additional monitor for your office at home\n\n6 days of home office per month\n\nWorkation: The opportunity to work abroad for several weeks a year\nDaily free lunch, freshly prepared by our chef\n\nFree drinks, snacks, fruit, and breakfast\n\nSubsidy for the national train ticket\n\nRegular company and team events\n\nLarge office with air-conditioned workspace\n\nPleasant working environment in Berlin's Osram-Höfe with terrace, nearby shopping facilities, gym, brewery, restaurants, and bars\n\nVery good transport connections and free parking\n\nYour contact at our company\nSounds like the perfect challenge for you? Then apply now and become part of our team!We look forward to receiving your application and your documents in German language.\nIf you have any questions, please send an email to Richard: \nThis is how our application process for this position works\n\nScreening of your application documents.\nVirtual first interview with Richard (Head of HR).\nPersonal interview with Moritz (CEO), Karin (Sales Support Specialist) and Hannah\nDecision :-)","description_format":"text","description_chars":3398,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Apple Macbook","Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Exhibitions"],"lifecycle":[{"event":"open","at":"2026-10-02T18:50:21Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.122,"p_room":0.28,"age_days":434,"expected_fill_days":23,"reasons":["conf:35","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/fmb-sales-support-specialist-mfd","json_url":"https://alion.io/job/fmb-sales-support-specialist-mfd.json","meta":{"generated_at":"2026-10-22T11:08:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8910,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1862079},"rest":"https://alion.io/mcp/rest/get_company?id=1862079"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffmb-sales-support-specialist-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffmb-sales-support-specialist-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffmb-sales-support-specialist-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fmb-sales-support-specialist-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffmb-sales-support-specialist-mfd"}]}