{"id":3251813,"url":"https://alion.io/job/fmc-crm-product-specialist","title":"CRM Product Specialist","company":{"id":1859262,"name":"FMC","domain":"fmc.com","url":"https://alion.io/company/fmc-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":6,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philadelphia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":176000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":737},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T12:13:57Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"FMC Corporation is a global leader in agricultural sciences, driven by our purpose: Innovation for Agriculture. Solutions for the Planet. We are passionate about the power of science to solve agriculture’s biggest challenges. With one of the most productive and diversified pipelines in the industry, FMC is delivering cutting-edge and next-generation crop protection technologies - including Dodhylex™ active, Isoflex™ active, rimisoxafen, and fluindapyr - to help farmers increase the productivity and resilience of their land. Our employees are at the heart of this innovation. We’re looking for bold thinkers and collaborative doers. At FMC, your ideas matter. From day one, you’ll contribute to meaningful work that drives progress in agriculture, supported by a culture that values integrity, safety, respect, and results. Join us in advancing the future of agriculture. Together, we’re building a more resilient planet - one innovation at a time.\nRole Summary\nThe CRM Functional Specialist & Administrator is responsible for the day-to-day functional administration, support, and continuous improvement of Microsoft Dynamics 365 across the Americas.\nThe role serves as the functional expert for the CRM platform, ensuring live-market issues are properly triaged and resolved, administrative and configuration needs are addressed, and development resources are engaged only when technical changes are required. The role works closely with business teams, Sales Excellence, the CRM Product Owner, and technical teams to ensure Dynamics 365 effectively supports commercial needs across the region.\nKey Responsibilities:\n1. CRM Operations, Administration & Support\nManage day-to-day functional administration and support of Dynamics 365 across the Americas.\nServe as the first point of contact for live-market CRM system issues and tickets.\nTriage, validate, and categorize user, data, configuration, defect, and enhancement-related issues before escalation.\nResolve issues using available CRM administrative and functional capabilities, escalating to development only when technical changes are required.\nManage user access, security roles, functional configuration, data corrections, and other CRM administrative activities.\nCoordinate and track technical issues through resolution, keeping relevant stakeholders informed.\n2. Business Process & Functional Support\nProvide CRM functional expertise for account and contact management, customer hierarchies, activities, cases, customer engagement, and other CRM-enabled processes.\nUnderstand regional business requirements and recommend how Dynamics 365 can support them.\nIdentify configuration and functional process gaps and recommend improvements.\nTranslate agreed business needs and processes into clear CRM functional requirements.\nSupport appropriate standardization of CRM functionality across regions.\n3. CRM Enhancements & Delivery\nGather, analyze, and document functional requirements and user stories.\nAssess CRM enhancement requests and provide recommendations to the CRM Product Owner for prioritization.\nProvide functional input into solution design.\nSupport testing, UAT, deployment, and release readiness.\nIdentify and communicate functional risks, dependencies, and business impacts.\nSupport regional and global CRM initiatives.\n4. Data, Integration & Reporting\nSupport CRM data quality and synchronization with connected systems.\nIdentify and coordinate resolution of CRM data and integration issues.\nSupport CRM reporting, dashboards, segmentation, and marketing capabilities.\nTranslate CRM reporting and analytical needs into functional requirements.\n5. Stakeholder & User Support\nPartner with Sales Excellence and other business teams to understand CRM needs and issues.\nProvide CRM functional expertise, demonstrations, and guidance.\nSupport training on new or changed CRM capabilities.\nCommunicate system changes, releases, issues, and impacts to relevant stakeholders.\n6. Governance & Compliance\nSupport CRM governance, data privacy, security, and compliance requirements.\nPromote CRM standards and best practices.\nMaintain appropriate functional and system documentation.\nQualifications & Experience:\nRequired\n5+ years of CRM experience, preferably Microsoft Dynamics 365.\nHands-on experience with CRM functional administration, configuration, support, and troubleshooting.\nExperience translating business needs into functional CRM requirements.\nExperience supporting testing, releases, and production environments.\nStrong analytical, problem-solving, and communication skills.\nAbility to work effectively across business and technical teams.\nPreferred\nExperience with CRM integrations, ERP/SAP, data platforms, and marketing systems.\nExperience with Power BI, reporting, or analytics tools.\nExperience with Microsoft Customer Insights or related capabilities.\nExperience supporting CRM across multiple countries or regions.\nReporting Line\nReports to: CRM Lead / Commercial Enablement\nWorks closely with: Sales Excellence, Sales and Marketing, CRM Product Owner, and development teams.\nSuccess Measures\nEffective triage and resolution of live-market CRM issues.\nReduction in unnecessary development escalations.\nCRM system stability and quality of functional administration.\nQuality of functional requirements and UAT.\nSuccessful delivery and adoption of CRM improvements in the region.\n#indhp\nFMC is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status. Employment decisions at FMC are based on business needs, job requirements, and individual qualifications. We value diversity and strive to ensure that our hiring and employment practices support a work environment that is free from discrimination and harassment.","description_format":"text","description_chars":6033,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Crop Protection","Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-25T22:11:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":32,"reasons":["conf:27","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/fmc-crm-product-specialist","json_url":"https://alion.io/job/fmc-crm-product-specialist.json","meta":{"generated_at":"2026-10-28T04:52:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6364,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1859262},"rest":"https://alion.io/mcp/rest/get_company?id=1859262"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffmc-crm-product-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffmc-crm-product-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffmc-crm-product-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fmc-crm-product-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffmc-crm-product-specialist"}]}