{"id":3217421,"url":"https://alion.io/job/fmg-client-success-manager-scale","title":"Client Success Manager, Scale","company":{"id":2780012,"name":"FMG","domain":"fmgtp.com","url":"https://alion.io/company/fmgtp","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":50500,"max":50500,"currency":"USD","period":"year","gross":null,"usd_annual":50500},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-24T21:43:35Z","employer_posted_date":null,"last_verified_at":"2026-10-24T21:43:35Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"What We DoWe help Financial Professionals build and grow their business in a variety of different ways. With over 40,000 clients benefiting from our innovative solutions, we are dedicated to transforming their marketing efforts into growth engines. FMG is the leading all-in-one digital marketing platform empowering financial advisors, insurance agents, and enterprises with scalable and compliant marketing solutions designed to drive organic growth. \nConsistently ranked #1 in market share and customer satisfaction in the T3 Software Survey Report, FMG helps clients stay ahead of evolving trends and effectively implement marketing best practices. Through an intuitive, centralized platform, FMG enables users to efficiently manage websites, email, texting, social media, events, blogs, videos, and more—all in one place.\nAbout Our CultureAt FMG, we have crafted an extraordinary work environment that perfectly balances hard work with an incredible team spirit. Since our inception over a decade ago, we've grown into a thriving community of 450+ dedicated employees spread across the globe. Our fast-paced, results-driven culture is matched by our commitment to maintaining a healthy work/life balance, ensuring that our team members feel fulfilled both personally and professionally.\nCollaboration and open, thoughtful communication are at the heart of what we do. Our mission is to invest in motivated, successful individuals, supporting them as they excel both inside and outside of the workplace.\nWe're building a winning team of A+ players, and we invite you to be a part of this amazing journey. At FMG, you'll find an environment that champions growth, celebrates achievements, and fosters a sense of belonging. Join us, and let's create something extraordinary together!\nOur Employee BenefitsAt FMG, we’re serious about being an awesome place to work! We’ve earned the USA Top Workplace award four years running now, and we’re always looking for ways to keep things great—like regularly checking in on our benefits and pay to make sure you’re getting a truly competitive package.\n\nEnjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown.\n\nOur comprehensive paid time off policies cover vacation, sick days, parental leave, and bereavement leave.\n\nOur robust insurance plan includes:\nMedical with $0 co-pay Telehealth plan \n\nDental\n\nVision\n\nHealth Savings Account (HSA) with generous employer contributions\n\nFlexible Spending Accounts (FSA)\n\nCompany-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage\n\nCompany-paid Short & Long Term Disability coverage\n\nCompany-paid Employee Assistance Program (EAP)\n\nMatching 401(k) with immediate full vesting\n\nOn Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit\n\nInternet & Gym Reimbursement!\n\nWe’ll provide you with the work computer equipment you need to set you up for success!\n\nOur Employee Events Committee and managers are always planning a mix of fun in-person and virtual events to keep us all connected—plus we also love to throw in some FMG swag, so you can show off your company spirit in style!\n\nAbout the RoleWe are seeking a highly motivated Client Success Manager to join our team. This position will be responsible for managing and enhancing the client experience through proactive engagement, personalized support, and continuous process improvements.\nThis is a multi-faceted position that requires a dynamic individual who can act as a liaison between clients and internal teams, stay current with market trends, and leverage client feedback to identify growth opportunities and drive product innovation.\nIf you are a dedicated and client-focused professional with a passion for enhancing the client experience, we would love to hear from you! Apply today to join the Agency Revolution team and make a meaningful impact on our clients' success.\nCompensation This position offers $50,500/per year Primary Responsibilities & Expectations\nCoordinate and manage a multi-touch outreach program that offers a human touchpoint to each client each month through a combination of proactive outbound calls, group training, and emails.\n\nServe as post-launch client-facing lead on communicating platform capabilities, product rollouts and new feature adoption.\n\nAct as a liaison between clients and internal teams to deliver proactive and consultative customer success that drives partnership, customer satisfaction and mutual success.\n\nStay up-to-date on market demands (insurance industry, market trends, etc.) and collaborate with internal teams to identify and prioritize product improvements based on customer feedback.\n\nCoordinate and manage continuous process and workflow improvements.\n\nLeverage client feedback and requests to assist in the development of new ideas for product offers and features in order to enhance the client experience.\n\nExceed client expectations by providing personalized support, valuable resources, and ongoing engagement.\n\nServe as product expert by answering client questions, sharing best practices, making recommendations, and collaborating on client resources.\n\nParticipate in ongoing team meetings to review ideas, feedback, and related activity.\n\nLeverage our full suite of cutting-edge tools and apps, including Google G Suite, Slack, and others.\n\nAccess to a private & secure workspace, free from distractions\n\nAccessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor\n\nAn internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)\n\nSkills and Qualifications\nProven experience in a client success or customer support role, preferably within the insurance or technology industry.\n\nExcellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.\n\nDetail-oriented, organized, and able to juggle multiple priorities with grace.\n\nStrong problem-solving skills and the ability to think critically and creatively.\n\nA proactive and results-driven approach to client success and engagement.\n\nSelf-motivated and able to function both independently and within a team structure.\n\nComfortable brainstorming and offering creative solutions to challenges big and small.\n\nQuick on your feet and able to field questions and challenges as they happen.\n\nExcellent follow-up and follow-through skills.\n\nAbility to learn our process and systems with an open mind.\n\nAt FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to inclusion in our employees, services, and products, as well as in the communities in which we live and work. \nWe are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contact .\nYou can find out more about what it’s like to work at FMG, by visiting \n\nOriginally posted on Himalayas","description_format":"text","description_chars":7493,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-24T23:28:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["seen:3","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":50500,"is_top_pay":false},"html_url":"https://alion.io/job/fmg-client-success-manager-scale","json_url":"https://alion.io/job/fmg-client-success-manager-scale.json","meta":{"generated_at":"2026-10-28T15:14:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20711,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2780012},"rest":"https://alion.io/mcp/rest/get_company?id=2780012"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffmg-client-success-manager-scale"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffmg-client-success-manager-scale"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffmg-client-success-manager-scale"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fmg-client-success-manager-scale\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffmg-client-success-manager-scale"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3217421}},{"tool":"search_jobs","arguments":{"company":"fmgtp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3217421},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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