{"id":3886590,"url":"https://alion.io/job/fnbo-process-improvement-coach","title":"Process Improvement Coach","company":{"id":1791563,"name":"FNBO","domain":"fnbo.com","url":"https://alion.io/company/fnbo-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":7,"ghost_share":0,"stale_share":0.429,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Education","role_family":"Education","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Omaha, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":81662,"max":134741,"currency":"USD","period":"year","gross":null,"usd_annual":134741},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T19:53:46Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T19:19:19Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At FNBO, our employees are the heart of our story-and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.\nSummary of the Job:\nThe Senior Associate, Continuous Improvement - Banking is an individual contributor responsible for leading process improvement initiatives and driving operational efficiency within the Banking division. This role works independently to identify operational gaps, design solutions, and implement improvements that enhance operational effectiveness while maintaining appropriate risk controls. The position requires strong expertise in continuous improvement methodologies and the ability to collaborate across functions to deliver measurable results. The role will lead process improvement projects, coach team members as they adopt new ways of thinking and working, and serve as a resource for continuous improvement methodologies and best practices.This role is ideal for an experienced operational excellence professional who brings practical expertise in process improvement within a regulated banking environment. The ideal candidate solves complex problems independently, serves as a resource for colleagues, and delivers results through effective collaboration and influence.\nAbout This Role:\nKey Responsibilities\nOperational Excellence & Process Improvement\nIdentify and scope potential continuous improvement initiatives within Banking\nProvide input to decision makers about the feasibility of initiatives, projected benefits (impact and effort)\nLead process improvement projects using established operational excellence methodologies (Lean, Six Sigma, etc.)\nConduct process mapping and analysis to identify inefficiencies and improvement opportunities\nDesign and implement streamlined workflows that improve efficiency while maintaining risk controls\nUtilize Lean, Six Sigma, PDCA, and other improvement methodologies to deliver improvements in quality, delivery, productivity, cost, customer experience, and employee experience\nDevelop and track metrics and KPIs to measure process effectiveness and improvement outcomes\nCreate standardized work processes and documentation to sustain improvements\nFacilitate value stream mapping sessions with cross-functional teams\nCollaborate with IT and automation partners to identify opportunities for technology enablement\nRisk & Compliance Integration\nApply knowledge of banking regulations to ensure operational processes maintain compliance\nDesign process improvements that balance efficiency with appropriate risk controls\nPartner with Risk and Compliance teams to validate process changes meet regulatory requirements\nDocument control points and procedures to support audit and examination readiness\nProject Leadership & Implementation\nLead assigned operational improvement projects from assessment through implementation\nDevelop project plans, timelines, and communication materials for improvement initiatives\nFacilitate workshops and working sessions with stakeholders to gather requirements and build consensus\nCreate training materials and conduct training sessions to support adoption of new processes\nDemonstrate strong leadership competencies and application of skills that exhibit effective decision-making and emotional intelligence to ensure successful implementation of projects\nDemonstrate the ability to adapt to project changes related to scope, schedule, workflow, and/or system/process optimization needs as appropriate\nCoordinate the activities needed to support multiple implementations and teams\nChange Management & Adoption\nIncorporate change management strategies into initiative management, communication, and interactions to ensure adoption and sustainability of improvements\nBuild stakeholder engagement and readiness throughout improvement initiatives\nCreate training materials and conduct training sessions to support adoption of new processes\nSupport implementation of daily management practices (huddles, visual management) as appropriate\nEnsure improvements are sustained through structured change management approaches\nCoaching, Culture & Capability Building\nCoach and support leaders and team members as they adopt continuous improvement mindsets, skills, and behaviors\nDevelop continuous improvement capabilities within teams through hands-on coaching\nCoach others on the use of continuous improvement tools including root cause analysis (RCA) and problem-solving methodologies\nServe as a resource and advisor to colleagues on process improvement methodologies and best practices\nFoster a culture of continuous improvement within Operations\nSupport teams in adopting problem-solving mindsets and behaviors aligned to continuous improvement principles\nPromote employee engagement in identifying and implementing improvements\nCollaboration & Advisory Support\nServe as a resource and advisor to colleagues on process improvement methodologies and best practices\nPartner with operational leaders to assess processes and recommend improvement opportunities\nBuild effective relationships across Operations, Risk, Compliance, and Technology teams\nResearch industry best practices and share insights with the team\nSupport the development of operational excellence capabilities within the operations team\nThe Ideal Candidate for This Role:\nQualifications & Experience\nRequired\nBachelor degree in Business, Finance, Operations Management, or related field\n5-7 years of experience in operational excellence, process improvement, banking operations, or related areas\nDemonstrated success leading process improvement projects and delivering measurable results\nWorking knowledge of banking regulations and compliance requirements\nStrong analytical skills with ability to analyze data and translate findings into actionable recommendations\nProven project management skills with experience leading cross-functional initiatives\nProficiency with process improvement methodologies (Lean, Six Sigma, or similar)\nPassionate and driven to create a culture of continuous improvement\nDemonstrated expertise in scientific problem solving and group facilitation\nAbility to coordinate the activities needed to support multiple implementations/teams\nSelf-starter; able to manage through ambiguity, work independently, and adapt to changing circumstances\nStrong influencer with robust interpersonal and trust-building skills; compassionate, empathetic, and highly self-aware\nProven experience guiding meaningful change in a diverse environment, remaining positive and persistent in the face of adversity\nPreferred\nMaster degree in Business Administration, Finance, or related field\nProfessional certifications such as Lean Six Sigma (Green Belt or Black Belt), PMP, or related credentials\nContinuous improvement project management experience in financial services or regulated environments\nExperience with banking technology platforms and automation tools\nExperience implementing process improvements in financial services or regulated environments\nAdditional Skills\nProcess Design & Optimization: Expert knowledge of process mapping, analysis, and improvement methodologies\nCommunication: Explains difficult or sensitive information clearly; works to build consensus among stakeholders\nFacilitation: Leads workshops and working sessions to gather input and drive decision-making\nTechnical Acumen: Comfortable evaluating technology solutions and partnering with IT teams\nInfluence: Achieves results through collaboration and influence rather than direct authority\nCandidates must possess unrestricted work authorization and not require future sponsorship.Compensation:\nCompensation range (base pay): $81,662.00-$134,741.00This role may have a specific starting pay within this range.\nFinal compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.\nWork Environment:\nIt is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.Benefits Overview:\nWe offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:\nMedical, Dental, Vision Insurance\n\n401k, With Matching Contributions\n\nTime Off Programs\n\nHealth Savings Account (HSA)/Dependent Care\n\nEmployee Banking\n\nGrowth Opportunities\n\nTuition Assistance\n\nShort-Term/Long-Term Disability Insurance\n\nLearn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.\nFor additional information regarding compensation and benefits, e-mail FNBO at . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.\nJob number: R-20261667Equal Opportunity & Belonging:\nFNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.\nLearn more here.\nFNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.\nClick here to download 'EEO is The Law' Self-Print Poster\nClick here to download 'EEO is The Law' Supplement for Federal Contractors\nClick here to download 'EEO is The Law' GINA Supplement\nFNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC\nFNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)\nApplication Deadline:\nAll our jobs will be posted for a minimum of 5 calendar days. 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