{"id":2515304,"url":"https://alion.io/job/fnbo-sr-analyst-systems-support-omaha-ne","title":"Sr. Analyst, Systems Support - Omaha, NE","company":{"id":1791563,"name":"FNBO","domain":"fnbo.com","url":"https://alion.io/company/fnbo-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":7,"ghost_share":0,"stale_share":0.429,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Omaha, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":81662,"max":134741,"currency":"USD","period":"year","gross":null,"usd_annual":134741},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-31T01:38:35Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":16},"description":"At FNBO, our employees are the heart of our story-and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.\nSummary of the Job:\nAs a Senior Operations Analyst, you will be responsible for being a subject matter expert with the ability to provide expert production support for end users for assigned systems. Lead mid to large projects of some complexity. Develop test plans for the systems and lead testing. Review work of junior team members and be responsible for development of team knowledge. Manage the system roadmaps with business partners. Develop requirements for enhancements or changes to processes. Evaluate current processes and recommend changes to improve our customer and employee experience. Coordinate with business partners (internally and externally) for releases, requests for enhancements, and on projects. Create and enforce standards within the systemAbout This Role:\nSystem Support\nMaintain systems: Ensure the performance, reliability, and maintenance of applications.\nResolve issues: Provide advanced escalation support and research data points to solve complex problems.\nDrive improvements: Collaborate with business teams, IT, and external vendors to prioritize enhancements, manage the application roadmap, and handle upgrades.\nBusiness Analysis\nGather requirements: Lead stakeholder sessions to define complete, concise, and comprehensive project requirements.\nTest changes: Perform system testing and coordinate user acceptance testing (UAT) for process updates.\nOptimize processes: Identify opportunities to automate, document, and improve workflows using supporting data metrics.\nReporting & Data Analytics\nManage data requests: Coordinate, track, and fulfill data needs for internal partners and Operations.\nAnalyze trends: Evaluate new reporting needs and recommend new data structures or system reports.\nTraining & Development\nEducate users: Develop training materials, update documentation, and lead training sessions as a system subject matter expert.\nMentor staff: Identify competency gaps to recommend learning opportunities and actively coach Operations Analysts.\nThe Ideal Candidate for This Role:\nKnowledge, Skills and Abilities\nAbility to design new system solutions, modify, enhance or adapt existing systems and integrate new features or improvements, all with the aim of improving business efficiency and productivity.\nAbility to implement, configure and test feasible solutions.\nDemonstrate a consultative approach with the ability to analyze stakeholder’s needs.\nExcellent communication.\nStrong interpersonal skills, including the ability to build collaborative relationships, listen and actively contribute to discussions.\nJob Requirements\nBachelor’s degree in business-related field or equivalent work experience.\n 7+ years of experience leading processes or systems\nWritten and verbal communication, including technical writing skills\nStrong problem solving ability with strong analytical skills\nGeneral knowledge of Microsoft Office products\nAbility to multi-task while adhering to multiple timetables of completion\nCompensation:\nCompensation range (base pay): $81,662.00-$134,741.00This role may have a specific starting pay within this range.\nFinal compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.\nWork Environment:\nIt is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.Benefits Overview:\nWe offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:\nMedical, Dental, Vision Insurance\n\n401k, With Matching Contributions\n\nTime Off Programs\n\nHealth Savings Account (HSA)/Dependent Care\n\nEmployee Banking\n\nGrowth Opportunities\n\nTuition Assistance\n\nShort-Term/Long-Term Disability Insurance\n\nLearn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.\nFor additional information regarding compensation and benefits, e-mail FNBO at . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.\nJob number: R-20261830Equal Opportunity & Belonging:\nFNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.\nLearn more here.\nFNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.\nClick here to download 'EEO is The Law' Self-Print Poster\nClick here to download 'EEO is The Law' Supplement for Federal Contractors\nClick here to download 'EEO is The Law' GINA Supplement\nFNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC\nFNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)\nApplication Deadline:\nAll our jobs will be posted for a minimum of 5 calendar days. 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