{"id":1168531,"url":"https://alion.io/job/fnz-client-director","title":"Client Director","company":{"id":172223,"name":"FNZ","domain":"fnz.com","url":"https://alion.io/company/fnz","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":18,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":89000,"max_usd":239000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2472},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T05:41:07Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T19:39:48Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Our Client Directors are accountable for the overall success of FNZ's relationship with its customers, ensuring high-quality delivery of both project and operational services while maximising revenue growth and commercial outcomes.\nThe role is responsible for customer satisfaction, the ongoing growth and development of customer platforms, and partnering with clients to support their strategic objectives. This includes overseeing the successful delivery of technology and business change programmes, ensuring product, investment administration, custody and technology support services meet contractual service standards, and driving enhancement and service revenue opportunities across the portfolio.\nThe responsibilities will include:\nAct as the primary relationship owner and escalation point for a portfolio of customers.\nBuild trusted relationships with senior customer stakeholders, maintaining high levels of satisfaction and engagement.\nOversee the end-to-end delivery of platform services, ensuring project and operational delivery meets agreed service standards.\nLead regular operational, strategic and executive customer reviews, communicating performance, priorities and roadmap developments.\nManage technology and business change programmes against agreed milestones, budgets and quality standards.\nPartner with internal technology, operations, delivery, risk, compliance and legal teams to ensure customer commitments are delivered.\nDevelop and maintain account plans that support customers’ strategic objectives while identifying growth opportunities.\nDrive enhancement, service revenue, cross-sell and upsell opportunities across existing customer relationships.\nMonitor customer risks, service issues and regulatory obligations, ensuring actions are resolved within agreed timeframes.\nManage customer audits, reviews and reporting requirements, including the timely closure of findings and risk events.\nWhat are we ideally looking for in a successful candidate:\nProven experience in client leadership, account management, relationship management or strategic customer-facing roles within financial services, wealth management, platforms or fintech.\nDemonstrated ability to build trusted relationships with senior executives and influence key stakeholders at all levels.\nStrong commercial acumen, with experience identifying growth opportunities and delivering revenue outcomes within existing client portfolios.\nExperience leading complex client engagements, including large-scale technology, operational or business change initiatives.\nExcellent stakeholder management skills, with the ability to navigate competing priorities and drive successful outcomes across multiple teams.\nA customer-centric mindset, with a track record of delivering high levels of client satisfaction and long-term partnership success.\nStrong understanding of platform, investment administration, custody, wealth management or superannuation services would be highly regarded.\nAbility to analyse complex business challenges, mitigate risks and make sound commercial decisions.\nExceptional communication, presentation and negotiation skills, with confidence engaging at executive and Board level.\nA collaborative and pragmatic approach, with the ability to lead through influence, drive accountability and deliver results in a fast-paced environment.\nWhat is in it for you?\nAt FNZ, we’re reshaping the future of wealth management technology. As part of our global FinTech organisation, you’ll work in a team where your expertise makes a real impact.\nThis is a highly visible role that combines strategic relationship management, business growth and delivery leadership. You'll have the opportunity to shape long-term client partnerships, identify new growth opportunities, and influence the future direction of FNZ's services within the Australian market.\nHere’s what you can expect:\nCompetitive salary and staff benefits\nPrivate medical and life insurance\nA collaborative, inclusive and supportive culture\nAbout FNZ\nFNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.\nWe created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.\nWe partner with the world’s leading financial institutions, with over US$2.4 trillion in assets on platform (AoP). Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future. Together with our customers, we help over 20 million people from all wealth segments to invest in their future.\nIf this role appeals to you, please apply with your cover letter and CV by 23rd October 2026.\n*Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time.\nFor more information, please reach out to us on \nAbout FNZ\nFNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.\nWe created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.\nWe partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP).\nTogether with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.","description_format":"text","description_chars":5789,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Banking","Wealth Management"],"lifecycle":[{"event":"open","at":"2026-09-24T05:41:07Z"}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":40,"reasons":["conf:0","stale_co","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fnz-client-director","json_url":"https://alion.io/job/fnz-client-director.json","meta":{"generated_at":"2026-09-24T22:10:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":403,"day_limit":5000,"remaining_today":4597,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}