{"id":2791652,"url":"https://alion.io/job/fnz-customer-service-advisor","title":"Customer Service Advisor","company":{"id":172223,"name":"FNZ","domain":"fnz.com","url":"https://alion.io/company/fnz","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":25,"ghost_share":0,"stale_share":0.84,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Basingstoke, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T04:51:33Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Customer Service Advisor\nBasingstoke\nHybrid/Permanent\n£Competitive + excellent benefits\nFNZ is looking for Customer Service Advisors to join our highly successful Contact Centre team in Basingstoke. This is an exciting opportunity to become part of a supportive, collaborative, and customer-focused team, helping customers get the most from their financial products and services. As one of the key points of contact for our customers, you'll play a vital role in delivering exceptional service and creating positive experiences across every interaction.\nWhether supporting customers by phone or through live web chat, you'll provide clear guidance, resolve queries, and empower customers to confidently manage their accounts using our online platforms.\nThe Opportunity\nAs a Customer Service Advisor, you'll be responsible for handling inbound customer enquiries and delivering outstanding service across multiple communication channels.\nYou'll work as part of a collaborative team that genuinely puts customers first, ensuring every interaction is handled professionally, efficiently, and with care.\nThis role is ideal for someone who enjoys helping people, solving problems, and building positive customer relationships in a fast-paced environment.\nThis role is ideal for someone who enjoys helping people, solving problems, and building positive customer relationships in a fast-paced environment.\nWhat You'll Be Doing\nCustomer Support & Service Excellence\nActing as the first point of contact for customer enquiries via telephone and live web chat\nProviding accurate information and guidance relating to customer accounts and financial products\nDelivering a positive and professional experience during every interaction\nBuilding rapport with customers and understanding their individual needs\nHelping customers become more confident and self-sufficient using FNZ's online services and digital tools\nCustomer Communication\nManaging inbound calls in line with agreed service levels and quality standards\nHandling live web chat conversations efficiently and professionally\nProviding clear, accurate and customer-friendly solutions\nEnsuring customer enquiries are resolved effectively and within expected timescales\nContinuous Improvement & Development\nParticipating in ongoing training and development activities\nBuilding knowledge of products, systems, and customer service best practices\nSharing ideas and suggestions to improve customer experience and operational efficiency\nSupporting team initiatives that contribute to service excellence\nTeam Collaboration\nWorking closely with colleagues and team leaders to achieve service targets\nContributing positively to team performance and customer outcomes\nSupporting a culture of collaboration, learning, and continuous improvement\nWhat We're Looking For\nYou'll be passionate about customer service and committed to delivering outstanding experiences for every customer.\nKey skills and Experience:\nPrevious experience in customer service, contact centre, financial services, or a customer-facing environment\nExcellent verbal and written communication skills\nStrong attention to detail and accuracy\nAbility to build rapport and engage confidently with customers\nComfortable using telephony systems and computer applications\nStrong organisational and multitasking skills\nA proactive and problem-solving mindset\nAbility to work effectively both independently and as part of a team\nEnthusiasm for learning and personal development\nWhat You'll Need to Succeed at FNZ\nA genuine passion for helping customers\nA positive, professional, and empathetic approach\nThe ability to remain calm and focused in a fast-paced environment\nStrong listening and problem-solving skills\nConfidence adapting to changing priorities and customer needs\nA commitment to achieving high standards of quality and service\nA collaborative attitude and willingness to support colleagues\nWhy Join FNZ?\nAt FNZ, you'll be part of a high-growth, global organisation transforming wealth management through technology and innovation.\nWe offer:\nCompetitive salary and benefits package\nFlexible working arrangements\nComprehensive induction, training, and ongoing development\nGlobal career opportunities across the UK, Europe, North America, South Africa, and APAC\nPrivate health and life insurance\nPaid parental and volunteer leave\nFully funded learning and professional development opportunities\nA friendly, inclusive, and supportive team environment\nClear opportunities for progression within the Contact Centre and wider FNZ business\nAbout FNZ\nFNZ is committed to opening up wealth by making wealth management more accessible. We partner with leading financial institutions around the world to provide technology-enabled solutions that help millions of people invest for their future.\nWith a global presence spanning over 30 countries, FNZ combines innovation, technology, and expertise to transform the wealth management industry.\nOpening hours are 8am - 9pm Monday - Friday and 9am - 6pm Saturday. We offer a flexible working environment that allows team members to find a working pattern that suits their needs and empowers them to achieve their goals.\nReady to begin your career with a global FinTech and make a real difference to customers every day? Apply now to join FNZ as a Customer Service Advisor.\nLI#-KL1\nAbout FNZ\nFNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.\nWe created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.\nWe partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP).\nTogether with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.","description_format":"text","description_chars":6015,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Financial Software & Embedded Finance","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-17T20:18:42Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":38,"reasons":["conf:0","stale_co","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/fnz-customer-service-advisor","json_url":"https://alion.io/job/fnz-customer-service-advisor.json","meta":{"generated_at":"2026-10-21T06:35:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9405,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172223},"rest":"https://alion.io/mcp/rest/get_company?id=172223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffnz-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffnz-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffnz-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fnz-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffnz-customer-service-advisor"}]}