{"id":442575,"url":"https://alion.io/job/fnz-global-response-analyst","title":"Global Response Analyst","company":{"id":172223,"name":"FNZ","domain":"fnz.com","url":"https://alion.io/company/fnz","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":24,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"C#","optional":false},{"name":"Incident Management","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-04-07T00:00:00Z","employer_posted_date":"2026-04-07","last_verified_at":"2026-10-27T05:44:18Z","board_verified":true,"closed_at":null,"days_open":203,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":203},"description":"Role Description\nThis role provides application support for FNZ business, it involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZ’s customers.\nOrganisational Design\nFull time, Permanent role\nTeam Responsibilities\nThe team are responsible for:\nProviding high quality and timely First Line Support to all clients globally.\nApplication Support - help to ensure that the application is working correctly as deployed.\nIncident resolution and triage - resolve incidents as per agreed procedures and escalate internally to relevant teams to resolve any incidents outwith our remit.\nStakeholder Communication - Triage incidents and manage customer expectations for incident resolution.\nPost Incident reviews - evaluate the incident management response and recovery effort for major, critical and high priority incidents to provide continual improvement of our incident responses.\nService Level Management - support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations\nSpecific Role Responsibilities\nDaily checks and BAU monitoring including fault resolution\nIdentify and resolve issues with applications, following agreed procedures.\nUses application management software and tools to collect agreed performance statistics.\nCarry out agreed applications maintenance tasks.\nPrioritise and diagnose incidents according to agreed procedures.\nDocument and close resolved incidents according to agreed procedures.\nDraft and maintain procedures and documentation for application support.\nParticipate in post Incident reviews, helping to provide a continually improved service for our customers and stakeholders.\nOther tasks: To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment\nPerformance Assessment\nAvailability - uptime during core and non-core hours\nPerformance - performance metrics during core and non-core hours\nReliability - test results and performance during real failure events\nKPI reporting - performance against KPIs\nExperience required\nBachelor’s Degree or higher in Computer Science, Mathematics, Engineering, Physics or other Sciences or equivalent working experience. Degree preferable in either Commerce or IT; (A-B + average) or equivalent;\nIntermediate SQL skills;\nInterest / familiarity with financial markets and products beneficial but not essential;\nPassionate about providing an excellent service experience for our clients;\nStrong analytical thinking and keen attention to detail;\nHighly logical with proven problem-solving abilities;\nIndependent, self directing and delivery focused working style;\nExcellent communication skills, confident in dealing with internal and external clients;\nAble to take initiative learn quickly in a dynamic fast-paced industry;\nAbility to effectively prioritize and execute tasks in a high-pressure environment;\nExcellent organisational, administration and time management skills.\nSome experience with Microsoft .NET development products, including C#, VB.NET and SQL Server, beneficial but not essential;\nCommitment to working long hours at times, particularly around project deadlines, in exchange for commensurate rewards.\nAbout FNZ\nFNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.\nWe created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.\nWe partner with the world’s leading financial institutions, with over US$2.4 trillion in assets on platform (AoP).\nTogether with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.","description_format":"text","description_chars":4015,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-09-06T07:29:52Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.074,"p_room":0.28,"age_days":203,"expected_fill_days":28,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/fnz-global-response-analyst","json_url":"https://alion.io/job/fnz-global-response-analyst.json","meta":{"generated_at":"2026-10-27T07:01:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7334,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172223},"rest":"https://alion.io/mcp/rest/get_company?id=172223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffnz-global-response-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffnz-global-response-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffnz-global-response-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fnz-global-response-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffnz-global-response-analyst"}]}