{"id":2791654,"url":"https://alion.io/job/fnz-production-support-developer","title":"Production Support Developer","company":{"id":172223,"name":"FNZ","domain":"fnz.com","url":"https://alion.io/company/fnz","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":24,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chiasso, Switzerland","Zurich, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":73000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":9606},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"Java","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T00:22:44Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Role Description\nThis role is part of the Production Support Department and is responsible for Onboarding and CRM solutions on all live platforms, to ensure they are running smoothly and without issues.\nTeam Responsibilities\nApplication Support - ensure that the application is maintained and working efficiently and against agreed service levels\nIssue Management - analyse, investigate, and allocate for resolution and closure for all issues\nChange Management - support guidance for testing and release process for production fixes\nService Support - support the Service Managers in delivering services within KPIs, SLAs and contractual obligations\nSpecific Role Responsibilities\nInvestigation of errors in live high-end platforms.\nResearching and fixing defects based on description.\nDeveloping code, scripts, schemas required to solve complex technical issues.\nInvestigating problems on databases, web and application servers.\nDealing with performance issues.\nCommunication with Production Analysts and Testers.\nAutomation of manual processes within Production support (CSI).\nWorking in a group of highly skilled support developers to resolve production issues.\nPerformance Assessment\nKPI reporting - issue management performance against KPIs\nAvailability - uptime during core and non-core hours\nPerformance - performance metrics during core and non-core hours\nReliability - test results and performance during real failure events\nRequired Experience\nAbility to read and debug code and understand log entries\nExperience with C++ and Java programming (Spring preferred)\nExperience in Relational Databases - Oracle is preferred.\n2 or more years production support experience\nBasic Knowledge on Core Banking processes and tools is preferred\nStrong communication and presentation skills with experience in conveying ideas and winning the trust of stakeholders and Clients\nWillingness to learn new things is important as there is a lot to learn and master.\nLogical thinking, positive “can-do” attitude and reverse engineering skills\nExcellent English skills, written and verbal\nDesired Skills (but not a must have):\nBorland and Visual Studio (MSVC) C++\nExperience in process automation analysis and design\nsupport experience in bank or financial vendors across multiple technologies / platform\nKnowledge of ITIL.\nFluent proficiency in German and/or Italian (written and spoken) is a plus\nAbout FNZ\nFNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.\nWe created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.\nWe partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP).\nTogether with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.","description_format":"text","description_chars":3074,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Italian","level":"Advanced (C1)","optional":true},{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-17T20:18:42Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":40,"reasons":["conf:5","win:early","comp:junior"],"computed_at":"2026-10-18T06:09:40Z"},"pay":null,"html_url":"https://alion.io/job/fnz-production-support-developer","json_url":"https://alion.io/job/fnz-production-support-developer.json","meta":{"generated_at":"2026-10-18T06:09:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9238,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172223},"rest":"https://alion.io/mcp/rest/get_company?id=172223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffnz-production-support-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffnz-production-support-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffnz-production-support-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fnz-production-support-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffnz-production-support-developer"}]}