{"id":1085006,"url":"https://alion.io/job/fnz-production-support-lead-analyst","title":"Production Support Lead Analyst","company":{"id":172223,"name":"FNZ","domain":"fnz.com","url":"https://alion.io/company/fnz","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":18,"ghost_share":0,"stale_share":0.944,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Analytics","role_family":"Analytics","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":702},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"New Relic","optional":false},{"name":"PagerDuty","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-09-21T08:01:54Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-11-10T23:23:49Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Unlike other organisations, FNZ encourages employees to explore internal career opportunities across the organisation. An FNZer's career pathway isn't restricted to linear progression and often our top talent have worked across a multitude of business functions. As such, we don't restrict applications based on tenure however you mustn't have any performance issues and you must inform your current Line Manager before applying.\nRole Overview\nThe Production Support Lead Analyst is the operational leader and primary accountability owner for platform stability across one or more FNZ platforms. This role provides day-to-day leadership for the Production Support team, ensures consistent operational standards, and leads incident response and stability improvements.\nThis is a player-coach role: the Lead Analyst is expected to provide strong people leadership and operational governance, while remaining hands-on during major incidents, complex investigations, and critical decision points.\nThe role works closely with Analysts, Senior Analysts, Developers, and global operational teams to ensure high-quality service outcomes, effective incident management, and continuous improvement of platform reliability.\nTeam Responsibilities:\nOversee daily checks, recoveries, and platform reliability activities, ensuring consistency and quality across the Analyst team.\nLead and coordinate incident response, ensuring correct triage, timely escalations, and alignment with operational playbooks.\nEnsure SOPs, runbooks, monitoring rules, and KB articles across all supported platforms remain current and high-quality.\nReview and validate RCAs, ensuring they are accurate, complete, and delivered within required timelines.\nDrive preventive actions, stability improvements, and operational maturity uplift across supported platforms.\nAct as the primary liaison between Analysts, Senior Analysts, Developers, and global operational teams.\nLead operational reporting, SLA/KPI tracking, and present key insights in operational reviews.\nCoach Analysts and Senior Analysts, building investigation discipline, platform knowledge, and operational excellence.\nSpecific Role Responsibilities:\nProven experience managing and leading teams of 8-10+ members, including workload planning, performance oversight, coaching, and capability development.\nProvide day-to-day leadership to Analysts and Senior Analysts, managing task allocation, priority handling, and operational workload.\nOversee all daily platform checks, validations, and recovery tasks performed by the team, ensuring accuracy and timely completion.\nLead incident bridges when required, ensuring structured investigation, evidence capture, technical analysis, and clear communication.\nValidate and sign off RCAs for assigned platforms, ensuring actionable follow-ups, accuracy, and alignment with Problem Management standards.\nProactively identify patterns, recurring incidents, and operational inefficiencies; drive corrective actions with Developers and platform owners.\nMaintain high-quality SOPs, runbooks, and operational artifacts, ensuring consistency across regions and teams.\nProvide escalation support to Analysts during complex investigations and decision-making scenarios.\nSupport client-facing communications by reviewing technical details and ensuring accuracy and clarity.\nRepresent Production Support in cross-functional forums, including change reviews, operational meetings, and platform discussions.\nMaintain strong oversight of SLAs, KPIs, and risk controls, ensuring timely reporting and highlighting risks proactively.\nFacilitate continuous learning and capability uplift within the team through structured coaching, feedback, and knowledge sharing.\nLeadership & Development:\nLead, mentor, and guide a dedicated application support team.\nMonitor team performance and continuously seek improvement opportunities for skills and processes.\nDevelop, maintain, and ensure adherence to comprehensive documentation on team activities.\nCollaborate with internal stakeholders to ensure that business objectives and needs are met.\nContribute to audit and effectiveness requests.\nExperience required\nWhat we are looking for:\n8+ years of experience in Production Support, Application Support, Platform Operations, or similar roles.\nStrong leadership experience in coordinating investigations, task allocation, and operational workflows.\nExcellent SQL and diagnostic capability with hands-on experience analyzing logs, workflows, and platform behavior.\nProven track record of managing major incidents, leading bridges, and driving structured investigations.\nStrong grounding in ITIL practices, especially Incident, Problem, and Change Management.\nDemonstrated experience in delivering or overseeing platform checks, recoveries, and reliability governance.\nAbility to mentor Analysts/Senior Analysts and lead team capability uplift.\nStrong communication skills for stakeholder coordination, documentation, RCA review, and operational reporting.\nExperience with monitoring and operational tooling (Splunk, ServiceNow, PagerDuty, New Relic, etc.).\nExperience in driving automation initiatives and operational efficiency programs.\nPrior experience establishing operational processes, frameworks, or cross-team collaboration practices.\nExperience preferred\nBeneficial but not essential.\nExposure to financial domain, investment workflows, or complex multi-system architectures.\nFamiliarity with .NET, SQL Server, APIs, or microservice architectures.\nFor advertising: Opportunities\nWhat do we offer:\nWe are mission led - work at the heart of a purpose-led organization, where you can be proud of the impact you make, every day. Where you’ll transform the way over 20 million people invest, making wealth management more accessible, sustainable and transparent to more people.\nRapid career growth - encouraged to take on responsibility, play a part in the evolution of the company and rapidly drive your career development working on real projects that directly impact our clients and their customers.\nMarket leading technology - Build, create and evolve innovative solutions for the world’s most trusted brands using the latest technologies to help change the face of investing for the future\nLearning & development - Placing emphasis on a willingness to learn, to think differently, to be creative and to help drive innovation.\nAbout FNZ\nFNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.\nWe created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.\nWe partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP).\nTogether with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.","description_format":"text","description_chars":7066,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-09-21T08:01:54Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.486,"p_room":0.45,"age_days":50,"expected_fill_days":28,"reasons":["conf:6","stale_co","velocity","win:tail"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/fnz-production-support-lead-analyst","json_url":"https://alion.io/job/fnz-production-support-lead-analyst.json","meta":{"generated_at":"2026-11-11T09:25:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15620,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172223},"rest":"https://alion.io/mcp/rest/get_company?id=172223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffnz-production-support-lead-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffnz-production-support-lead-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffnz-production-support-lead-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fnz-production-support-lead-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffnz-production-support-lead-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1085006}},{"tool":"search_jobs","arguments":{"company":"fnz.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1085006},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}