{"id":442567,"url":"https://alion.io/job/fnz-production-support-senior-analyst","title":"Production Support Senior Analyst","company":{"id":172223,"name":"FNZ","domain":"fnz.com","url":"https://alion.io/company/fnz","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":26,"ghost_share":0,"stale_share":0.846,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":31000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":26},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"ITIL","optional":false},{"name":"PagerDuty","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-05-11T00:00:00Z","employer_posted_date":"2026-05-11","last_verified_at":"2026-10-22T20:19:01Z","board_verified":false,"closed_at":null,"days_open":167,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":167},"description":"Role Description\nThe Role\nThe Production Support Senior Analyst serves as the SME for one or more FNZ platforms, owning deep technical ability and operational stewardship. They ensure platform reliability, lead complex investigations, publish high-quality RCAs, and drive preventive and stability improvements. Senior Analysts work closely with Developers, Analysts, and global operational teams to strengthen platform resilience through automation, refined runbooks, and continuous service enhancement.\nTeam Responsibilities:\nOwn daily checks, recoveries, and reliability activities for assigned platforms as the primary SME.\nLead technical investigations during incidents, guiding Analysts through triage, verification, and recovery steps.\nProduce and maintain SOPs, runbooks, knowledge articles, and preventive controls to uplift operational maturity.\nDeliver accurate, insight-driven RCA documents that improve platform resilience.\nPartner with Developers to support code/config fixes and drive automations that reduce manual effort and recurring issues.\nSupport incident bridges by coordinating platform-specific tasks and providing targeted analysis.\nContribute to reporting, metrics, and operational reviews.\nCoach Analysts and help build their platform knowledge and investigative capability.\nSpecific Role Responsibilities:\nDevelop deep expertise in assigned platforms and act as the technical escalation point.\nPerform and oversee daily platform checks, recoveries, and validations to ensure early detection of anomalies.\nLead end-to-end investigation of production issues using SQL, logs, workflow traces, and internal tools.\nOwn and publish high-quality RCAs, ensuring clarity, accuracy, and actionable follow-ups.\nIdentify recurring incidents or inefficiencies and collaborate with Developers on automation or configuration improvements.\nCreate and maintain SOPs, runbooks, monitoring rules, and knowledge assets to standardize operational behavior.\nRecommend preventive actions and stability enhancements that reduce incident volume and improve platform performance.\nGuide Analysts in complex investigations and support their multi-platform learning journey.\nProvide technical inputs to Leads for client-facing communication.\nParticipate in on-call activities as needed, serving as technical escalation support.\nEnsure compliance with audit, evidence, and operational standards across assigned platforms.\nExperience required\nWhat we are looking for:\n5-8 years of experience in Production Support, Application Support, or similar operational roles.\nStrong SQL capability with proficiency in analyzing complex datasets and workflow behavior.\nExposure to monitoring/operational tools such as Splunk, ServiceNow, PagerDuty, or NewRelic.\nDemonstrated experience in debugging using logs, patterns, and platform diagnostics.\nProven ability to lead investigations during major incidents.\nStrong understanding of ITIL processes, particularly RCA and Problem Management.\nExperience owning platform-level operational responsibilities such as checks, recoveries, and reliability controls.\nAbility to mentor and guide Analysts in investigation techniques and operational discipline.\nStrong written and verbal communication skills for documentation, RCAs, knowledge articles, and stakeholder coordination.\nExperience preferred\nBeneficial but not essential.\nUnderstanding of financial platforms or investment workflows.\nFamiliarity with .NET, SQL Server internals, API integrations, or microservice behaviors.\nExperience designing automations or proposing operational efficiency improvements.\nAbout FNZ\nFNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.\nWe created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.\nWe partner with the world’s leading financial institutions, with over US$2.4 trillion in assets on platform (AoP).\nTogether with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.","description_format":"text","description_chars":4281,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-09-06T07:29:52Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.248,"p_room":0.28,"age_days":167,"expected_fill_days":33,"reasons":["conf:57","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/fnz-production-support-senior-analyst","json_url":"https://alion.io/job/fnz-production-support-senior-analyst.json","meta":{"generated_at":"2026-10-25T09:11:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13166,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172223},"rest":"https://alion.io/mcp/rest/get_company?id=172223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffnz-production-support-senior-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffnz-production-support-senior-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffnz-production-support-senior-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fnz-production-support-senior-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffnz-production-support-senior-analyst"}]}