{"id":912599,"url":"https://alion.io/job/focus-group-contract-processing-agent","title":"Contract Processing Agent","company":{"id":4130,"name":"Focus Group","domain":"focusgroup.co.uk","url":"https://alion.io/company/focus-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":null,"role_family":null,"seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Exeter, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-10-01T16:52:21Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-02T20:47:51Z","board_verified":false,"closed_at":"2026-10-02T20:47:51Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Contract Processing Agent\nReporting to: Customer Loyalty Team Lead\nLocation: HQ - Exeter EX2 7JF (Hybrid 4 Days In Office 1 From Home After Successful Probation)\nSalary: £25,000 + Annual Performance Based Bonus\n(Internal Job Level Reference: Associate)\n\nJoin Focus Group as a Contract Processing Agent and keep our processes seamless\nWho We Are:\nAt Focus Group, we provide the technology that powers the digital workplace - and we’re proud to support over 30,000 businesses across the UK. From our humble beginnings in 2003 to becoming one of the UK’s fastest growing private tech unicorns, we’ve built a company where people come first and progress is constant.\nGeorge's Story...\nDon't just take our word for it. George joined Focus Group in May 2025 with no prior experience in telecoms or IT, and in 15 months he's progressed from the team into a Customer Loyalty Executive role.\n\"The culture within the Exeter office is undoubtedly our best quality. There are no walls between teams, and there are so many people willing to offer support if you need it,\"\n\"After joining with no prior experience, I was given the support to really learn on the job, and in time was given extra responsibilities. In the space of a year, I was considered for an Executive role within my team, which really shows how Focus Group look to promote from within wherever possible rather than hire externally.\"\nWhat We’re Looking For.....\nThis role is about attitude as much as ability. We want someone organised, thorough, and genuinely happy to be part of a busy, open-plan team. You'll be working with contracts and documentation as part of our Customer Loyalty team, making sure off-boarding runs accurately and smoothly, so every customer leaves with a great last impression.\nYou’ll be:\nExceptionally detail-oriented with a methodical approach to work\nAble to juggle multiple admin tasks without breaking a sweat\nA strong communicator who works well across teams\nA problem-solver who can spot issues and suggest improvements\nComfortable working independently but loves being part of a collaborative team\nWhat you'll need:\nExcellent written and verbal communication skills\nExperience in a fast-paced admin or processing environment\nAbility to multitask and manage multiple steps of a process simultaneously\nStrong time management and organisational abilities\nProven ability to work independently with accuracy and persistence\nExcellent attention to detail and a passion for getting things right\nCapable of solving problems and suggesting improvements where needed\nCompetency in Microsoft Office (especially Excel, Outlook, and Word)\nWhat's in it for you?\nBeyond a stable, permanent role in a growing team, you'll get access to Focus Group's full range of benefits, including:\n24 days holiday to start (plus your birthday off)\nAccess to 100s of discounts across retail, food and travel\nHealth & wellbeing access - Employee Assistant Program, cycle to work scheme and free eyecare vouchers\nRegular social events, STAR award recognition\nPaid volunteering day\nEnhanced maternity, paternity and adoption leave\nStructured training so you're fully supported from day one\nPlus much more...\nWhy Join Focus Group?\nAt Focus Group, we celebrate individuality, value contribution, and invest in your development.\nYou’ll join a supportive, inclusive team that works hard and has fun doing it. If you’re ready to be part of a business where your work is valued, your growth is supported, and your voice is heard - let’s build something brilliant together.\nWhether you're driven, motivated, and looking for that first break into the corporate world, or you've already got experience and are looking for a team that's the right fit, we'd love to hear from you.\nIf you're ready to put the work in, we're ready to help you grow. Apply today!\nIND1","description_format":"text","description_chars":3808,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Performance based bonus"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications"],"lifecycle":[{"event":"open","at":"2026-09-14T17:17:55Z"},{"event":"close","at":"2026-10-02T20:47:51Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/focus-group-contract-processing-agent","json_url":"https://alion.io/job/focus-group-contract-processing-agent.json","meta":{"generated_at":"2026-10-05T00:26:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":387,"day_limit":5000,"remaining_today":4613,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}