{"id":1139727,"url":"https://alion.io/job/focus-group-customer-service-executive-mobile-2","title":"Customer Service Executive - Mobile","company":{"id":4130,"name":"Focus Group","domain":"focusgroup.co.uk","url":"https://alion.io/company/focus-group","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":12,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Bristol, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":104},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T10:18:17Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T16:19:29Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Are you working in a mobile phone store and looking for your next career move? Or do you have experience answering customer queries for a telecommunications company? If so, we want to hear from you.\nCustomer Service Executive | Deliver Outstanding Customer Service & Build Lasting Relationships\n£25,000 - £27,000 | Bristol | Full Time - Monday - Friday 9am-5.30pm\n(Internal Job Level Reference: Associate)\nKeep customers happy. Solve problems. Build relationships that last.\nGreat customer service starts with great people.\nAt Focus Group, we believe work should be about more than just a job. Our CEO lives and breathes three simple words: Earn, Learn and Have Fun - that’s exactly what we want our people to experience.\nWe’re a fast-growing technology business providing tailored IT solutions to businesses across the UK. With a £1bn valuation, 30,000+ customers, 1,300+ employees and 20 offices, there’s a lot happening at Focus Group and we’re just getting started.\nNow we're looking for a Customer Service Executive to join our Mobile team in Shoreham-by-Sea.\nWhat you'll be doing\nYou'll be one of the key people our Mobile customers turn to, making sure they receive an outstanding experience from start to finish.\nYou'll:\n Handle customer queries across phone, email and face-to-face \n Resolve billing, technical and service queries \n Manage complaints and find solutions that leave customers feeling heard and valued \n Aim for 'one call resolution', taking ownership of issues wherever possible \n Build strong customer relationships through empathy and excellent communication \n Work closely with our Sales team, suppliers and mobile networks to get things resolved \n Keep customer information and tasks up to date and work within agreed SLAs \nIt's a busy role, so you'll need to be comfortable juggling priorities, staying calm under pressure and taking ownership when things don't go to plan.\nRequirements\nWhat makes you a great fit?\nWe're looking for someone who:\nGenuinely cares about customers and wants to deliver a great experience\nCommunicates brilliantly and has a confident, professional telephone manner\nLoves solving problems and doesn't give up when things get complicated\nIs organised and resilient, with the ability to manage a busy workload\nWorks well with others and brings positive energy to the team\nYou'll ideally have previous customer service experience, with experience handling complaints, billing or technical queries being a bonus. CRM experience and good knowledge of Microsoft Office would also be beneficial.\nBut we're more interested in your attitude than ticking every box.\nBenefits\nWhy Focus Group?\nWe're ambitious, we're growing, and we want our people to grow with us.\nYou'll join a team where learning is encouraged, achievements are recognised and having fun is genuinely part of our culture. Whether that's developing your skills in your current role or taking your career in a completely new direction, there are opportunities to grow throughout the business.\nOur values guide everything we do:\nRespect | Integrity | Teamwork | Ambition\nAnd while we work hard to deliver brilliant results for our customers, we believe you should enjoy the journey too.\nWhat else is included?\nBirthday leave\n25 days’ holiday + holiday trading\n100s of retail & gym discounts\nEmployee Assistance Programme\nRecognition rewards, including overseas trips\nPlus plenty more...\nReady to be part of it?\nWe welcome all applications. If you don't meet every requirement but have the right attitude, passion and desire to learn, we'd still love to hear from you.\nWe welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.","description_format":"text","description_chars":3835,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications"],"lifecycle":[{"event":"open","at":"2026-09-23T10:18:17Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":38,"reasons":["conf:1","win:early"],"computed_at":"2026-09-23T18:07:38Z"},"pay":null,"html_url":"https://alion.io/job/focus-group-customer-service-executive-mobile-2","json_url":"https://alion.io/job/focus-group-customer-service-executive-mobile-2.json","meta":{"generated_at":"2026-09-23T18:07:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}