{"id":1300134,"url":"https://alion.io/job/fogwing-customer-success-associate","title":"Customer Success Associate","company":{"id":3246881,"name":"Fogwing","domain":"fogwing.io","url":"https://alion.io/company/fogwing","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-01-02T19:24:38Z","employer_posted_date":"2024-01-02","last_verified_at":"2026-09-26T14:54:08Z","board_verified":false,"closed_at":null,"days_open":1000,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":999},"description":"Factana is a leading Industry 4.0 Solution and Industrial Apps provider based out of Bengaluru and Chicago. We are in the mission of transforming industries with digital solution using IoT and AI technologies. Fogwing is our Industrial Cloud with users from 90+ countries across the world, who are experimenting various Manufacturing solutions. We are continuously investing in innovation and product development to become leader in this space.\n\nWe are looking for highly energetic individual to join as a Customer Success Associate to be part of our Customer Success Team to help customers and users to adopt our technologies faster. This role will provide opportunity to learn and experience in global customer engagement practices to create successful career. If you are an energetic and goal-oriented person, read further.\n\nLocation:\n\nRemote (Anywhere in India)\n\nGraduation:\n\nBE / B.TEch / MBA in Information Technology.\n\nRole & Responsibilities:\n\nGuide customers through the onboarding process, ensuring a smooth transition and understanding of our products/services.\n\nDevelop and implement onboarding plans tailored to each customer's needs and goals.\n\nEstablish and maintain strong, positive relationships with key stakeholders and decision-makers within client organizations.\n\nAct as the main point of contact for assigned accounts, addressing inquiries, resolving issues, and providing proactive support.\n\nDevelop a deep understanding of our products/services to effectively communicate their value proposition to customers.\n\nStay informed about product updates and enhancements, and educate customers on how to maximize their use of our offerings.\n\nAct as the voice of the customer within the organization, providing feedback to relevant teams to drive product improvements.\n\nIdentify opportunities for customers to act as advocates (e.g., case studies, testimonials, referrals) and facilitate their participation.\n\nMonitor customer usage and engagement to identify potential risks or opportunities for account growth.\n\nCollaborate with Sales teams to identify upsell or cross-sell opportunities and contribute to account expansion efforts.\n\nConduct training sessions, webinars, and workshops to educate customers on best practices and advanced features.\n\nCreate and maintain customer support documentation and resources.\n\nGather customer feedback through surveys, interviews, and regular check-ins to assess satisfaction levels.\n\nAnalyze customer data to identify trends and opportunities for improvement.\n\nWilling to work in Manufacturing Domain.\n\nQualification Required:\n\n1 - 3 years of experience in customers support and success role\n\nBE / B.Tech / MBA in Information Technology\n\nExperience in tech startup is a big plus.\n\nStrong communication skill in reading, writing, speaking and presentation.\n\nStrong analytical thinking and exposure in Software / Hardware Technologies.\n\nReady to work in shift hours to support customers across geography.\n\nPlease note that due to high volume of applications, we may not reply to all submissions. Only qualified candidates will receive email response and call.\n\nSend your resume to : ","description_format":"text","description_chars":3154,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Science & Engineering"],"lifecycle":[{"event":"open","at":"2026-09-26T11:12:05Z"}],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.086,"p_room":0.28,"age_days":999,"expected_fill_days":15,"reasons":["conf:38","win:tail","crowd:junior"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fogwing-customer-success-associate","json_url":"https://alion.io/job/fogwing-customer-success-associate.json","meta":{"generated_at":"2026-09-28T22:50:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":476,"day_limit":5000,"remaining_today":4524,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}