{"id":3428511,"url":"https://alion.io/job/foley-senior-manager-customer-success","title":"Senior Manager, Customer Success","company":{"id":674051,"name":"Foley","domain":"foley.io","url":"https://alion.io/company/foley-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":90000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-28T20:45:08Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T22:51:29Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Senior Manager, Mid-Market Customer Success will lead a growing team responsible for ensuring customer retention, driving expansion opportunities, reducing churn, and maximizing net revenue retention (NRR) and gross revenue retention (GRR). This role is central to Foley’s mission of delivering measurable value to our customers while building a world-class customer success function. Joining during an exciting period of growth, this leader will have the opportunity to shape how the team operates, including enabling agentic workflows and proactive customer outreach.\nWhat you'll do\nLead and manage a team of ~8 Customer Success Managers serving 800+ mid-market customers, representing $16MM in revenue.\n\nRecruit, develop, and retain top CS talent while fostering a high-performance culture.\n\nDrive adoption, retention, and expansion strategies to achieve NRR, GRR, and churn retention targets.\n\nPartner cross-functionally with Sales, Product, Marketing, and other teams to improve the customer experience and deliver business outcomes.\n\nCollaborate interdepartmentally in a fully remote environment, building strong working relationships and clear communication across teams.\n\nProvide leadership on special projects, operational improvements, and strategic initiatives to scale the CS function.\n\nLead team meetings, performance management, and coaching to ensure accountability and results.\n\nUtilize Planhat to monitor customer health, identify risks/opportunities, and guide data-driven decisions.\n\nHelp build and refine workflows within Planhat, including agentic workflows and proactive customer outreach, as the CS function scales.\n\nWho you are\n3+ years of experience in Customer Success leadership, including leading teams of 6-10+ Customer Success Managers.\n\nStrong people management skills with experience hiring and building high-performing teams.\n\nProven track record of driving retention, reducing churn, and achieving NRR and GRR goals.\n\nConfident handling pricing conversations with customers, including during renewals and expansions.\n\nExperience working cross-functionally with Product, Sales, and Marketing.\n\nStrong cross-collaborative communication skills.\n\nProven record of building engagement and accountability on a fully remote team.\n\nExperience leading teams through rapid growth and reorganization, with strong change management skills.\n\nComfortable joining and leading customer calls, and coaching CSMs through call shadowing and role-playing.\n\nStrong analytical skills, including designing customer health scores, defining CS metrics, and building dashboards.\n\nExpertise in customer success platforms; experience with Planhat is a plus.\n\nHands-on experience bringing automation and AI tools into Customer Success workflows.\n\nExperience in compliance, regulated-industry, or vertical SaaS is strongly preferred.\n\nExperience in a DOT compliance or fleet management environment is a plus.\n\nLocation: This role is primarily remote (US based), with the expectation of occasional visits to our offices for team collaboration, training, or company events.\nThis role may be based remotely out of the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Maryland, Michigan, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin\nAbout us\nAt Foley, we’re reimagining how safety-sensitive industries hire, stay compliant, and manage risk. We’ve evolved into a modern SaaS company with an all-in-one, AI-ready platform that helps transportation, construction, distribution, and utility businesses operate faster, smarter, and safer.\nAs we continue to grow, we’re looking for curious, strategic thinkers who thrive in complexity, are motivated by making an impact, and want to join a team that’s passionate about building great products and supporting customers. Our core values - Teammateship, Grit, and Innovation - guide everything we do. Whether we’re collaborating internally or helping customers, we approach every challenge with optimism, humor, and a shared commitment to success.\nBenefits\nFoley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program.\nEqual Employment Opportunity \nFoley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic.\nReasonable Accommodations \nIf you require a reasonable accommodation during the application or interview process, please contact us at \nEmployment Status \nEmployment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment.\nMassachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\nPrivacy Policy: Please see our Applicant Privacy Policy for more information on how Foley processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.","description_format":"text","description_chars":5646,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Waste Management","Human Resources","Testing, Inspection & Certification"],"lifecycle":[{"event":"open","at":"2026-10-28T23:21:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":45,"reasons":["conf:0","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/foley-senior-manager-customer-success","json_url":"https://alion.io/job/foley-senior-manager-customer-success.json","meta":{"generated_at":"2026-10-30T23:35:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15011,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674051},"rest":"https://alion.io/mcp/rest/get_company?id=674051"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffoley-senior-manager-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffoley-senior-manager-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffoley-senior-manager-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/foley-senior-manager-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffoley-senior-manager-customer-success"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3428511}},{"tool":"search_jobs","arguments":{"company":"foley.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3428511},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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