{"id":4187569,"url":"https://alion.io/job/follett-content-solutions-library-systems-integration-specialist","title":"Library Systems Integration Specialist","company":{"id":1962388,"name":"Follett Content Solutions","domain":"follettcontent.com","url":"https://alion.io/company/follettcontent","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["McHenry, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-12T18:17:19Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T18:43:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nAbout Follett Content Solutions\nFollett Content Solutions is the largest provider of educational materials to PreK-12 libraries, classrooms, learning centers, and school districts in the United States, and a major supplier to educational institutions worldwide. With a legacy dating back to 1873, Follett Content distributes books, eBooks, Makerspace and hands-on learning materials, and audiovisual and digital resources through Titlewave®, the most powerful online collection development and curriculum support tool for librarians and educators. Working with more than 6,000 publishers and offering a vast inventory of over 370,000 in-stock print titles, Follett Content helps unlock potential in more than 45 million students worldwide. Building on its deep roots in PreK-12 education, Follett Content is now expanding its commitment to public libraries - broadening its reach to serve communities of all kinds and bringing its trusted expertise in collection development to new audiences.\nThis position is an Exempt, Full-Time position located in McHenry, IL. The pay range for this position is $80,000 -$90,000 annually. We offer a [hybrid / on-site work schedule [with Monday, Tuesday & Thursdays in the office (days) and Wednesday, Friday remote days. We will consider remote for the right candidate. We offer an array of benefits, to see those benefits click here.\nAny pay range disclosed is based upon a combination of neutral factors such as required qualifications, experience, education, skill, training, certifications, seniority, etc. Follett Content Solutions reserves the right to provide any successful candidate a salary at the most appropriate level set as a result of such candidate’s qualifications, experience, education, skill, training, certifications or seniority.\nPosition Summary\nThe Library Systems Integration Specialist is the primary technical point of contact for public library customers as they connect their integrated library system (ILS) to Follett Content Solutions. This role owns the integration onboarding of each assigned library - configuring and testing electronic ordering, purchase order acknowledgments, and invoicing (EDI X12 and EDIFACT), along with MARC record delivery - from initial setup through go-live and ongoing account support, with the goal of getting materials onto library shelves quickly and accurately.\nWorking alongside the Service Desk team, this position is the customer-facing bridge between libraries, their ILS vendors, Customer Success Managers, EDI Specialists, and the IT Engineering and Development teams. The role translates library business needs into clear technical requirements, determines the right configuration approach for each account, manages escalated issues through to resolution, and keeps customers and internal leaders informed throughout. Success is measured by smooth onboarding, reliable order and invoice flow, clean record loads, and strong, lasting customer relationships.\nKey Responsibilities\nILS & EDI Integration Onboarding\nLead the onboarding of new public library accounts for electronic ordering and invoicing, gathering and validating SAN numbers, vendor codes, fund codes, and account profile settings.\nAssess each library’s ILS platform, acquisitions workflow, and requirements, and determine the appropriate configuration for EDI ordering, acknowledgment, and invoice transmission.\nConfigure, test, and validate order and invoice transmissions with customers and their ILS providers, and confirm each account is ready for go-live.\nSet up MARC record delivery and resolve record-load issues such as duplicates, overlays, missing holdings, and incorrect item fields.\nCustomer & Account Management\nServe as the primary technical contact for assigned public library accounts, responding to complex inquiries from customers, ILS vendor support teams, and Customer Success Managers by phone, email, and ticket.\nOwn escalated customer issues end to end - diagnosing root cause, engaging the right FCS resources and ILS vendor contacts, and guiding each issue to a final, satisfactory resolution.\nReport the progress and status of open issues and onboarding projects to customers and management on a regular basis, and provide account performance and call reports as needed.\nBuild and maintain strong, positive relationships with library staff and ILS vendor partners that support customer satisfaction and the company’s goals.\nCross-Functional Liaison & Continuous Improvement\nAct as the liaison between customers and the IT Engineering and Development teams, translating library business needs into clear, documented technical requirements.\nIdentify and leverage FCS resources and individuals to improve the quality, efficiency, and effectiveness of FCS solutions and responses to customer needs.\nShare customer feedback and recurring issues with internal teams and recommend improvements to products, processes, and workflows.\nTraining, Documentation & Knowledge Sharing\nTrain new library customers on the Follett order, acknowledgment, and invoice process flow and related ILS workflows.\nWrite and maintain how-to guides and knowledge base articles for internal staff and library customers.\nDocument resolution processes for escalated issues and serve as a subject-matter resource for other support areas.\nTrain and mentor Service Desk and other support personnel on ILS, EDI, and MARC topics as required.\nRequirements\nRequired\nBachelor’s degree or equivalent combination of education and experience.\n7+ years of experience working with major ILS vendor applications (e.g., Polaris, Sierra, Symphony, Koha, or Evergreen), ideally supporting acquisitions and cataloging workflows.\nIntermediate to advanced knowledge of EDI formats (ANSI X12 and EDIFACT) - including orders, purchase order acknowledgments, and invoices - and of MARC cataloging records.\nStrong business and technical communication skills, written and verbal, with the polish to explain technical issues clearly to library staff, ILS vendors, and internal teams.\nExcellent problem-solving and organizational skills, with the ability to manage multiple accounts and priorities independently or in a team environment.\nPreferred\nMaster of Library and Information Science (MLIS) or a background in library technical services (acquisitions or cataloging).\nExperience in a vendor-side implementation, account management, or Tier III technical support role serving public libraries.\nFamiliarity with MARC editing tools (e.g., MarcEdit), ticketing systems, and knowledge base platforms.\nCore Competencies\nCustomer Focus - Builds trusted relationships with library customers and keeps their goals at the center of every interaction.\nTechnical Problem Solving - Diagnoses complex integration and data issues methodically and drives them to root-cause resolution.\nCommunication & Translation - Explains technical concepts in clear, polished language for library staff, vendors, and internal teams alike.\nOwnership & Accountability - Takes responsibility for onboarding and escalations from start to finish, following through on commitments.\nCollaboration - Works effectively across Service Desk, Customer Success, EDI, and Development to deliver for the customer.\nLeadership & Organization - Manages competing priorities, mentors peers, and shares knowledge to strengthen the team.\nClosing\nWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, without regard to race, color, religion, national origin, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law. As an Equal Opportunity Employer, we are committed to providing reasonable accommodations to job applicants with disabilities. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email or phone.\n? Email: Send request to \n? Phone: Request assistance by calling 800.773.7010 x45130\nWhen contacting us, please provide your contact information, the job position or title, and state the nature of your accessibility issue.\nSalary Description\n$80,000-$90,000","description_format":"text","description_chars":8271,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Polish","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Books","Wholesale"],"lifecycle":[{"event":"open","at":"2026-11-12T18:43:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:0","win:early"],"computed_at":"2026-11-12T19:33:40Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/follett-content-solutions-library-systems-integration-specialist","json_url":"https://alion.io/job/follett-content-solutions-library-systems-integration-specialist.json","meta":{"generated_at":"2026-11-12T19:33:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41227,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1962388},"rest":"https://alion.io/mcp/rest/get_company?id=1962388"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffollett-content-solutions-library-systems-integration-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffollett-content-solutions-library-systems-integration-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffollett-content-solutions-library-systems-integration-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/follett-content-solutions-library-systems-integration-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffollett-content-solutions-library-systems-integration-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4187569}},{"tool":"search_jobs","arguments":{"company":"follettcontent.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4187569},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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