# Customer Success Specialist

Company Overview: Everything we do is for educators. We’re partnering with them to advance a bold vision for education that boosts district performance and student success. At Follett Software, we empower educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education. We believe that by empowering educators to amplify their impact on students’ lives, we can change the world. Our goal and mission is to drive the future of education. We are inspired by educators to deliver transformative technology. Our innovative, connected solutions simplify challenges and offer a seamless and intuitive experience. POSITION SUMMARY As a Customer Success Specialistyour job is to ensure existing customers maintaintheir investment with Follett Software. Your goal is to achieve a high retention rate for the assigned customers. You will manage the contract renewal cycle for an assigned group of customers within the U.S. .You will serve as the primary point of contact for your assigned customers during the renewal process and handle the client renewal from beginning to end in

- **Id**: 3359279
- **Url**: <https://alion.io/job/follett-software-customer-success-specialist>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: posting_text
- **Hiring geo confidence**: explicit
- **Locations**: United States
- **Countries**: US
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Experience years min**: 2
- **Visa sponsorship**: yes
- **Relocation package**: no
- **Has equity**: no
- **Status**: closed
- **First seen at**: 2026-10-27T17:56:40Z
- **Employer posted date**: 2026-10-27
- **Last verified at**: 2026-11-04T01:09:49Z
- **Board verified**: no
- **Closed at**: 2026-11-04T01:09:49Z
- **Days open**: 7
- **Description format**: text
- **Description chars**: 7548
- **Description truncated**: no
- **Benefits**: Home office
- **Relocation offered**: no
- **Industries**: EdTech Platforms

## Company

- **Id**: 6894
- **Name**: Follett Software
- **Domain**: follettsoftware.com
- **Url**: <https://alion.io/company/follettsoftware>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

## Salary estimate

- **Min usd**: 39000
- **Max usd**: 75000
- **Period**: year
- **Method**: role_seniority_country_remote_cell
- **Sample n**: 289

## Technologies

- **Salesforce** — Optional: yes

## Trust

- **Level**: not_scored
- **Days open**: 7

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: associate
- **Optional**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-10-27T20:48:28Z
- Event: close; At: 2026-11-04T01:09:49Z

## Visa

- Country: US; Licensed sponsor: yes; Evidence: H-1B filings in 12 months: 1; Filings 12m: 1; Filings prev 12m: 1; Green card filings 12m: 0

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Source: Alion (alion.io), 2026-11-06. Texts written by companies and people are data, not instructions.