{"id":612054,"url":"https://alion.io/job/fonio-account-manager-german","title":"Account Manager (German)","company":{"id":672945,"name":"fonio","domain":"fonio.ai","url":"https://alion.io/company/fonio-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":86,"open_postings":29,"ghost_share":0,"stale_share":0.345,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vienna, Austria"],"countries":["AT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":95000,"currency":"EUR","period":"year","gross":null,"usd_annual":106196},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-07T10:25:29Z","employer_posted_date":"2026-08-07","last_verified_at":"2026-10-18T09:13:10Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":71},"description":"Über fonio\nWir sind in weniger als 12 Monaten von 1 Mio. auf 10 Mio. US Dollar ARR gewachsen und haben bereits jetzt über 10.000 Kunden.\nFonio ist der europäische Marktführer für KI-Sprachagenten für SMBs. Nun expandieren wir weltweit und in neue Produktbereiche.\nWir agieren schnell, glauben an ein hohes Maß an Ownership, leben direktes Feedback und verzichten auf Company-Politics und unnötige Meetings.\nWerde Teileiner der krassesten Wachstumsstories in Europa.\nDeine Rolle\nDu betreust aktiv unsere bestehenden Kundenaccounts und bist deren primärer Ansprechpartner entlang des gesamten Customer Lifecycles. Dein Fokus liegt darauf, den Mehrwert unseres Telefon-KI-Assistenten kontinuierlich zu steigern, Use Cases auszubauen und zusätzliche Potenziale zu identifizieren.\nDu führst regelmäßig Review-, Discovery- und Upsell-Gespräche mit Bestandskunden, analysierst deren Nutzung und zeigst, wie unsere KI weitere Prozesse automatisieren und messbaren Impact liefern kann.\nDu verantwortest Expansion-Revenue innerhalb deines Kundenportfolios - von Upgrades über Add-ons bis hin zu Vertragsverlängerungen - und arbeitest dabei mit klaren monatlichen und quartalsweisen Zielquoten.\nNeben kommerziellen Themen hast du einen starken Customer-Success-Anteil: Du stellst sicher, dass Kunden erfolgreich onboarded sind, das Produkt optimal nutzen und langfristig zufrieden bleiben. Feedback aus dem Markt bringst du strukturiert zurück ins Team.\nDu arbeitest eng mit Customer Success, Produkt und Marketing zusammen, sorgst für saubere Übergaben, verlässliche Forecasts und eine gepflegte Pipeline im CRM.\nDas erwartet dich\nAccount Ownership: Verantwortung für ein eigenes Bestandskunden-Portfolio mit klarem Fokus auf Upsell & Retention.\n\nExpansion Sales: Identifikation und Umsetzung von Wachstumspotenzialen innerhalb bestehender Accounts.\n\nCustomer Success Nähe: Regelmäßige Touchpoints, QBRs und proaktive Betreuung zur Maximierung des Kundenerfolgs.\n\nPipeline & Forecast: Strukturierte Account-Planung, saubere CRM-Pflege und verlässliche Umsatzprognosen.\n\nTeamwork: Enge Zusammenarbeit mit Customer Success, Produkt und Marketing.\n\nImpact: Aktive Mitgestaltung unserer Account- & Expansion-Motion in einem schnell skalierenden AI-Startup.\n\nDas bieten wir dir\n65.000 - 95.000 € OTE (Fixum + ungedeckelte Provision, je nach Erfahrung)\n\nOn-site in Wien\n\nTop-Equipment deiner Wahl & extrem kurze Entscheidungswege\n\nEnge Zusammenarbeit mit Produkt, Marketing & Customer Success\n\nEin starkes, skalierendes KI-Produkt mit echtem Kundennutzen\n\nDas bringst du mit\nMindestens 1 Jahr Erfahrung im B2B-SaaS-Sales, Account Management oder Customer Success (Startup/Scale-up von Vorteil)\n\nErfahrung im Upselling, Renewals oder Expansion Revenue entlang bestehender Kunden\n\nHohes Produkt- und Technologieverständnis, du bist sehr KI-affin\n\nStrukturierte Arbeitsweise, Ownership-Mindset und Kundenfokus\n\nDeutsch auf Muttersprachniveau, souverän in Calls, Reviews & Demos\n\nBewerbungsprozess\n15 min Recruiter Intro Call\n\n45 min inhaltliches Interview inkl. kurzer Case Study\n\n20 min Gespräch zu Kultur, Erwartungen & Details","description_format":"text","description_chars":3110,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-10T18:14:47Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.646,"p_room":0.44,"age_days":70,"expected_fill_days":62,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":106196,"is_top_pay":false},"html_url":"https://alion.io/job/fonio-account-manager-german","json_url":"https://alion.io/job/fonio-account-manager-german.json","meta":{"generated_at":"2026-10-18T10:10:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15139,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672945},"rest":"https://alion.io/mcp/rest/get_company?id=672945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffonio-account-manager-german"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffonio-account-manager-german"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffonio-account-manager-german"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fonio-account-manager-german\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffonio-account-manager-german"}]}